Justice Mail Is Sunsetting
Dear Justice.com Customer,
Due to the technical issues some are facing, we have moved the sunset date to February 15, 2021. You will no longer be able to access Justice.com after February 15th (it will still be available on the 15th).
These decisions are difficult and we apologize for any inconvenience this may cause you and your organization. We want to provide ample notice and allow sufficient time for you to manage this change.
Between now and February 15th, please move your mailbox to another email client, save your messages you want to keep to a folder on your local machine, notify your contacts of this change, and update your contact information where it’s published online, including FindLaw.com and your website. Please see the common questions section below for more information pertaining to your email data.
Thank you for your business,
FindLaw Product Management
What will happen with my email files?
FindLaw will securely delete any data immediately after sunsetting Justice.com. After February 15, 2021, you will no longer have access to this data. For that reason, we ask that you save any relevant emails and, where necessary, download your email archive.
How can I download my email archive?
We recommend that you use POP3 or IMAP to connect an email client (e.g. Outlook, AppleMail, Gmail, etc.) to your Justice.com account, and save all of your messages and folders on your local machine. We do not recommend using mobile devices or tablets for this process. Note that the length of time this process will take will depend on the amount of data in your email archive.
Why can’t FindLaw continue to run Justice Mail?
This was a strategic business decision to allow FindLaw to focus its investment and development resources on other products to meet the needs of our customers.
Can I forward any future Justice.com emails to another email address?
Any email sent to your Justice.com email address on or after February 15, 2021 will bounce.
To avoid deliverability problems after Feb. 15, we suggest you send a message to all of your email contacts with your new email address and update your contact information where it’s published on public sites, including FindLaw.com, professional directories, and your website.
Additionally, we recommend creating a notification message (similar to an OOO) to inform contacts of your upcoming email address change, providing them time to update their records. As a reminder, after Feb. 15, 2021, you will no longer have access to this account and any notifications will discontinue.
Who should I contact with questions?
Please email us at FindLaw.ConsumerFeedback@thomsonreuters.com with any questions.