{"id":352505,"date":"2016-04-04T10:42:01","date_gmt":"2016-04-04T15:42:01","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/consumer\/consumer-transactions\/free-trials-and-fine-print.html"},"modified":"2016-06-20T08:50:00","modified_gmt":"2016-06-20T13:50:00","slug":"free-trials-and-fine-print","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/free-trials-and-fine-print.html","title":{"rendered":"&#8216;Free&#8217; Trials and Fine Print"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n<div class=\"fl-page-articles fl-section-main fl-section-main-full-width\"><h1 class=\"fl-no-margin-top\">Free Trials and Fine Print<\/h1>\n\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/hannah-hilst\/\">Hannah Hilst<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-bender-esq\/\">Melissa Bender, Esq.<\/a>\n                | Last updated\n        <time>\n                            June 20, 2016\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n\n\n<div class=\"fl-key-takeaways fl-mb30\" data-testid=\"fl-key-takeaways\">\n    <div class=\"fl-card-content\">\n        <div class=\"fl-card-body fl-card-bg-teal fl-flex fl-flex-column\">\n                            <h2 class=\"fl-card-title fl-h2 fl-no-margin\">Key Takeaways<\/h2>\n                        <p>Fine print refers to the detailed terms and conditions in contracts that customers often overlook. It can include complex legal jargon and hidden fees that may impact the true cost of a purchase or subscription. While not always illegal, unclear fine print can lead to unexpected financial obligations. Consumers should thoroughly read all terms, especially for free trials and introductory offers. If your policy is misleading, you can file a consumer complaint with the FTC, BBB, or other agency. <\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<p>Customers want the best deal for their money. A good product with a low sticker price or deep discount is enticing. Companies design eye-catching graphics and special offers to get customers to make fast \u201cbuy now, think later&#8221; decisions.<\/p>\n<p>But an exciting sale might come back later to haunt you with hidden terms and expensive recurring charges. Take your time before signing up for a free trial offer or purchase. Slowing down and reviewing all the details can help you prevent legal and financial problems later.<\/p>\n<h2>What Is Fine Print?<\/h2>\n<p>The term \u201cfine print&#8221; refers to the often intricate details of a contract. For example, when you buy software, you may need to check a box to show that you agree to a long list of terms and conditions.<\/p>\n<p>Companies must deliver on their promises, but these terms also apply to the customer. The fine print explains the risks or obligations you may face.<\/p>\n<h2>Fine Print Is Sometimes Unclear<\/h2>\n<p>Often, the fine print is hard to read. The text is sometimes very long, so customers might skip it. Or it may be full of complex legal phrases that protect the seller from a lawsuit but make it harder for the consumer to understand.<\/p>\n<p>Confusing terms aren&#8217;t automatically against the law, but\u00a0<a href=\"https:\/\/www.findlaw.com\/state\/consumer-laws\/deceptive-trade-practices.html\">deception is illegal<\/a>. For example,\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-operations\/special-considerations-for-on-line-advertising.html\">ad disclaimers<\/a>\u00a0shouldn&#8217;t be too small for most customers to notice. Customers can use the legal system to hold companies accountable for purposefully misleading them.<\/p>\n<h2>Are Free Trial Periods Actually Free?<\/h2>\n<p>Sometimes, free trials lead to more costs than a customer expects. Many companies offer new subscribers their products or services for free. But that doesn&#8217;t mean the offer is always risk-free.<\/p>\n<p>These companies often include:<\/p>\n<ul>\n<li>Wine, snack, and meal box delivery subscriptions<\/li>\n<li>Gym memberships<\/li>\n<li>Streaming services<\/li>\n<li>Premium app subscriptions<\/li>\n<li>Dietary supplements<\/li>\n<li>Cosmetics, skincare creams, and hygiene products<\/li>\n<\/ul>\n<p>Ads and policies for these free trials should clearly state how long the trial period lasts. They should also mention what happens at the end of the trial period. Some companies stop providing the free product or service, but others may begin charging you according to the fine print.<\/p>\n<h2>How To Check What a Purchase Really Costs<\/h2>\n<p>Sales lingo like \u201czero percent interest&#8221; and \u201cno money down&#8221; can lure customers into a deal. But those phrases often don&#8217;t tell the whole story.<\/p>\n<p>Read the seller&#8217;s policies or the sales contract carefully to understand your agreement. Otherwise, you may be liable to pay for more than you bargained for.<\/p>\n<p>Watch out for the details below when reading the fine print for your purchase.<\/p>\n<h3>What Are Introductory Offers?<\/h3>\n<p>An introductory offer means that the advertised price might only last for a short time. Later, you could be stuck paying a higher cost than you initially planned.<\/p>\n<p>For example, a streaming platform might advertise a low monthly fee. After your first three months, the price increases to a regular rate. Customers may save money in the short term, but businesses tend to expect that many customers won&#8217;t cancel when the introductory period runs out.<\/p>\n<h3>Identify Hidden Fees<\/h3>\n<p>Sneaky extra costs may be lurking in the fine print. These are especially common for service-related purchases, such as\u00a0<a href=\"https:\/\/blogs.findlaw.com\/law_and_life\/2013\/05\/pricey-fine-print-5-hidden-airline-fees.html\" target=\"_blank\" rel=\"noopener\">airline tickets<\/a>\u00a0and internet packages. Some fees only apply if you take a specific action.<\/p>\n<p>Examples of hidden fees can include:<\/p>\n<ul>\n<li>Activation fees to let you use your product or service<\/li>\n<li>Service support fees<\/li>\n<li>Installation fees<\/li>\n<li>Setup fees<\/li>\n<li>Disposal fees, particularly for trade-in items like technology or furniture<\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/canceling-a-sale-the-cooling-off-period.html\">Early cancellation<\/a>\u00a0fees<\/li>\n<\/ul>\n<p>The fine print might outline these fees and when they apply. Sometimes, customers only learn about extra fees when they receive a surprise bill on their credit card statements.<\/p>\n<h3>Add-On Service Plans<\/h3>\n<p>Plans and programs can add to a product&#8217;s sticker price. Some add-on services may be a necessary part of the product. For example, a cell phone requires a coverage plan to function.<\/p>\n<p>A service plan might only be an extra option. For example,\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/lemon-law\/buying-a-car.html\">car dealers<\/a>\u00a0generally offer service plans to help maintain a car. Computer companies might provide service plans for troubleshooting problems down the road.<\/p>\n<p>Extra service plans are rarely free. You might not realize that you accidentally agreed to a service plan when you bought the product.<\/p>\n<h3>Check for Variable Rates<\/h3>\n<p>Interest rates are more common for financial products such as loans and credit cards. Credit card companies might advertise a low annual percentage rate (APR) that they can only guarantee for a limited time. Later, the credit card company can raise the rate.<\/p>\n<p>Another common example is the\u00a0<a href=\"http:\/\/portal.hud.gov\/hudportal\/HUD?src=\/program_offices\/housing\/sfh\/ins\/203armt\" target=\"_blank\" rel=\"noopener\">adjustable-rate mortgage<\/a>\u00a0(ARM). Advertisements for ARMs often attract homebuyers with a low interest rate. The fine print should note that the rate will likely vary over time.<\/p>\n<p>Variable rates are not a problem in themselves, but they can pose a risk if the customer doesn&#8217;t know the rate could change. A homebuyer or cardholder would expect the same low rate for decades, so their budget would likely reflect the low-rate payments. They might become unable to\u00a0<a href=\"https:\/\/www.findlaw.com\/realestate\/mortgages-equity-loans\/adjustable-rate-mortgage-risks.html\">afford their mortgage<\/a>\u00a0or credit card payments when the rate rises.<\/p>\n<h3>Offers With Attached Programs<\/h3>\n<p>You might have to sign up for a program or plan to take advantage of an offer. A simple example is getting a free perfume sample if you sign up for a paid monthly cosmetics subscription.<\/p>\n<p>As another example, a free credit report advertisement could give you a free report \u2014 but only if you pay for an expensive credit monitoring service. That offer may be unnecessary since everyone can get a free yearly credit report without buying a plan.<\/p>\n<h3>Review Limited Warranties<\/h3>\n<p>Most businesses will work with customers to address a shortcoming with their product. Fixing a problem can satisfy an unhappy customer.<\/p>\n<p>But the fine print might limit your options. It may limit a\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/consumer-warranty-basics.html\">product warranty<\/a>\u00a0only to cover specific types of damage. Scanning the warranty for major purchases such as\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/lemon-law\/dealer-used-car-sales-and-warranties.html\">cars<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/can-i-sue-an-appliance-company-.html\">appliances<\/a>\u00a0is a good idea.<\/p>\n<h2>Are Recurring Payments Unauthorized Charges?<\/h2>\n<p>No, most repeat subscription fees typically count as authorized (approved) charges. You may have unintentionally agreed to the purchase weeks or months before the seller charged you.<\/p>\n<p>By signing up for a free trial, you accept the terms of the trial period. These terms usually say what happens once the trial ends. The fine print may explain that you&#8217;ll get a bill unless you cancel by a specific date.<\/p>\n<p>Scammers who have your bank or credit card information might bill you for a service or product you never ordered. In this case, the\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/credit-banking-finance\/are-you-liable-for-unauthorized-credit-card-charges.html\">charge may be unauthorized<\/a>, and you can file a dispute with your financial institution.<\/p>\n<h2>Filing a Consumer Complaint<\/h2>\n<p>Expensive recurring charges can add up quickly. A company might fail to cancel your subscription after a free trial despite its policy allowing cancellation. Or the policy may have been misleading.<\/p>\n<p>You may want to\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/credit-banking-finance\/consumer-protection-resources.html\">report a retailer<\/a>\u00a0to consumer protection agencies like the\u00a0<a href=\"https:\/\/consumer.ftc.gov\/\" target=\"_blank\" rel=\"noopener\">Federal Trade Commission<\/a>\u00a0(FTC) and the\u00a0<a href=\"http:\/\/www.bbb.org\/\" target=\"_blank\" rel=\"noopener\">Better Business Bureau<\/a>\u00a0(BBB). These agencies often investigate whether a seller&#8217;s business practices are deceptive.<\/p>\n<h2>Getting Legal Help<\/h2>\n<p>If a problem arises with a purchase, your first step should be to contact the seller or manufacturer. Unfortunately, businesses aren&#8217;t always willing to work out a resolution.<\/p>\n<p>Consider\u00a0<a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/\" target=\"_blank\" rel=\"noopener\">contacting an attorney<\/a>\u00a0for advice. A lawyer can help you review your legal options beyond reporting the seller.<\/p>\n\n\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path 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1.16359 3.40212 1.47599C3.0346 1.78839 2.79235 2.22309 2.72003 2.7L1.34003 11.7C1.29652 11.9866 1.31586 12.2793 1.39669 12.5577C1.47753 12.8362 1.61793 13.0937 1.80817 13.3125C1.99842 13.5313 2.23395 13.7061 2.49846 13.8248C2.76297 13.9435 3.05012 14.0033 3.34003 14H9.00003Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3423\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"\/>\n                        <\/clipPath>\n                    <\/defs>\n                <\/svg>\n            <\/i>\n        <\/button>\n    <\/div>\n    <span class=\"was-this-helpful__taken-action fl-text-sm-bold\"><\/span>\n    <div class=\"was-this-helpful__feedback-container\">\n        <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n            <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n        <\/div>\n        <form class=\"was-this-helpful__feedback-form\">\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--positive\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this helpful?<\/legend>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--understandable\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Easy to understand\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Solved my problem\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--solved-problem\"\n                        >Solved my problem<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--negative\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--missing-info\"\n                        >Missing the information I need<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--complicated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Too complicated\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--complicated\"\n                        >Too complicated \/ too many steps<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--dated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Out of date\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--dated\"\n                        >Out of date<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--negative-other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"fl-section-sidebar\"><div class=\"fl-editors-summary\" data-testid=\"fl-editors-summary\">\n    \n    <div class=\"fl-editors-summary-content\" data-testid=\"fl-editors-summary-content\">\n                    <h2>Can I Solve This on My Own or Do I Need an Attorney?<\/h2>\n                <div class=\"fl-editors-summary-content-main\" data-testid=\"fl-editors-summary-content-main\">\n            \n        <\/div>\n        <ul class=\"fl-list-style-none\">\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Consumer legal issues typically need an attorney&#8217;s support\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    You can hire an attorney to enforce your rights for safe products, fair transactions, and legal credit, banking and related financial matters\n\n                <\/li>\n                    <\/ul>\n                    <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n                <p>Legal cases for identity theft, scams, or the Equal Credit Opportunity Act can be complicated and slow. An attorney can offer tailored advice and help prevent common mistakes.<\/p>\n\n            <\/div>\n                            <div class=\"fl-editors-summary-content-link fl-flex\" data-testid=\"fl-editors-summary-content-link\">\n                <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                <p class=\"find-attorney\"><a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/#USER_GEO\/?fli=esum:0803\" target=\"_blank\" rel=\"noopener\">Find a local attorney<\/a><\/p>\n\n            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"email-subscription fl-mb30\">\n    <div class=\"email-subscription-header\">\n        <div class=\"email-subscription-header-content\">\n            <h3 class=\"fl-callout-sm fl-no-margin\">Stay Up-to-Date With How the Law Affects Your Life<\/h3>\n        <\/div>\n        <div class=\"email-subscription-header-image fl-flex fl-items-end\">\n            <img decoding=\"async\"\n                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