{"id":352527,"date":"2016-04-04T10:42:01","date_gmt":"2016-04-04T15:42:01","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/consumer\/consumer-transactions\/what-will-void-a-warranty.html"},"modified":"2024-03-19T10:48:40","modified_gmt":"2024-03-19T15:48:40","slug":"what-will-void-a-warranty","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/what-will-void-a-warranty.html","title":{"rendered":"What Will Void a Warranty?"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n<div class=\"fl-page-articles fl-section-main fl-section-main-full-width\"><h1 class=\"fl-no-margin-top\">What Will Void a Warranty?<\/h1>\n\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/hannah-hilst\/\">Hannah Hilst<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-bender-esq\/\">Melissa Bender, Esq.<\/a>\n                | Last updated\n        <time>\n                            March 19, 2024\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n\n\n    <div class=\"fl-callout-text article-blockquote\">\n        <p>A warranty can be voided if a product is misused, altered, or not maintained properly according to the warranty terms. However, under the Magnuson-Moss Warranty Act, merchants can&#8217;t void a warranty for unreasonable or undisclosed reasons. It&#8217;s crucial to understand warranty coverage, including what defects and parts are included, maintenance requirements, and any modifications that may risk voiding it.<\/p>\n\n    <\/div>\n\n\n\n<p>A merchant might declare a warranty void under various circumstances. This outcome is more likely if you use a product for something other than its usual purpose. The seller or manufacturer may then choose not to honor the warranty terms.<\/p>\n<p>Sometimes\u00a0merchants may attempt to void a warranty for illegal reasons. The\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/warranty-laws-and-the-magnuson-moss-warranty-act-.html\">Magnuson-Moss Warranty Act<\/a>, a federal law for most U.S. consumer purchases, limits when a seller can refuse to honor a warranty. State laws often add another layer of consumer protection against voiding\u00a0warranties.<\/p>\n<p>This article focuses on how a merchant may or may not void a\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/product-warranties-returns.html\">product warranty<\/a>. Learn how to identify your warranty rights for your purchases. Even if a business voids your\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/what-are-express-and-implied-warranties.html\">express warranty<\/a>, you may still have protection under an\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/what-is-an-implied-warranty-.html\">implied warranty<\/a>.<\/p>\n<h2>Understand Your Warranty Terms<\/h2>\n<p>The best way to avoid jeopardizing your\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/consumer-warranty-basics.html\">warranty coverage<\/a>\u00a0is to\u00a0understand how it works. Each warranty has unique requirements to follow as a customer if you want remedies for product issues.<\/p>\n<p>Ask yourself the following questions when making a major purchase:<\/p>\n<ul>\n<li>How long does the warranty cover your purchase?<\/li>\n<li>Does the warranty cover repair, replacement, or a\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/customer-returns-and-refund-laws-by-state.html\">refund of the purchase price<\/a>\u00a0if the product fails?<\/li>\n<li>Whom\u00a0should you contact, and what is the process to get warranty service?<\/li>\n<li>Which parts and problems are covered by the warranty? Which does it exclude?<\/li>\n<li>Does the warranty also cover\u00a0<a href=\"https:\/\/dictionary.findlaw.com\/definition\/damage.html\" target=\"_blank\" rel=\"noopener\">consequential damages<\/a>, such as the cost of spoiled food when a\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/can-i-sue-an-appliance-company-.html\">freezer fails to operate<\/a>?<\/li>\n<li>Are there any product modifications, changes, or unauthorized uses that could void the warranty?<\/li>\n<li>If it is a so-called &#8220;lifetime&#8221; warranty, does this mean the life of the product or the life of the owner?<\/li>\n<li>Is the merchant a reputable company?<\/li>\n<\/ul>\n<p>Understanding the warranty&#8217;s conditions and limitations can tell you when the merchant can and can&#8217;t void it. It&#8217;s also wise to save your receipt, which may be your only record of the sale.<\/p>\n<h2>Acceptable Reasons for Voiding a Warranty<\/h2>\n<p>Reasons for voiding a warranty vary with each manufacturer or product. Below are a few of the most common reasons for invalidating a customer&#8217;s warranty.<\/p>\n<h3>The Warranty Period Expired<\/h3>\n<p>Warranties are usually valid for a specific period. For example, you may have a six-month warranty. Six months after your purchase, the warranty will expire. You could no longer ask the merchant to help with the product&#8217;s issues, even if they existed since you bought it.<\/p>\n<p>Some customers want longer coverage for repairs and replacements. If the seller offers an extended warranty or service contract, you can choose to buy it to prolong your protection. This\u00a0option\u00a0might not protect your purchase as thoroughly as the original warranty.<\/p>\n<h3>The Warranty Doesn&#8217;t Cover the Defect or Part<\/h3>\n<p>Read the fine print of any written warranties, especially if it is a\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/difference-between-a-full-warranty-and-a-limited-warranty.html\">limited warranty<\/a>. The warranty might list specific problems or qualities that it will cover as well as\u00a0exclusions.<\/p>\n<p>Full warranties are much less common. They must cover all repairs or replacements for defects during the warranty period.<\/p>\n<h3>Lack of Proper Product Maintenance<\/h3>\n<p>Some consumer products require you to clean, store, or use them in specific ways. If you fail to care for the product, the business may declare the warranty no longer applies.<\/p>\n<p>The retailer or manufacturer should reasonably explain how to maintain the product. For example, a wool sweater may need a label to disclose \u201cdry clean only&#8221; so you know to avoid washing it in a machine.<\/p>\n<h3>You Significantly Altered the Product<\/h3>\n<p>When you buy a product, you can change it and use it as you please. Before you modify an item, be aware of whether you risk warranty coverage.<\/p>\n<p>Sometimes, even self-repairs or third-party repairs of a defective product can void the warranty. Using a third-party replacement part may or may not risk the warranty. A merchant needs an official waiver to require customers to use parts from its brand exclusively.<\/p>\n<p>While a\u00a0merchant can&#8217;t guarantee its product&#8217;s reliability or quality once enough modifications have changed it, federal warranty law requires the merchant to prove an alteration caused the defect to void a written warranty.<\/p>\n<h2>When Can&#8217;t Merchants Void a Warranty?<\/h2>\n<p>In general, businesses can&#8217;t invalidate a warranty due to unreasonable or undisclosed requirements. They also can&#8217;t void a warranty\u00a0to avoid the cost or hassle of honoring its terms.<\/p>\n<p>The type of warranty matters as well. According to the\u00a0<a href=\"https:\/\/consumer.ftc.gov\/articles\/warranties\" target=\"_blank\" rel=\"noopener\">Federal Trade Commission<\/a>\u00a0(FTC), merchants can&#8217;t require you to fill out a registration card to get a full warranty protection. Merchants must state the exact restrictions of limited warranties.<\/p>\n<p>Below are more examples of warranty restrictions or conditions the FTC considers unreasonable:<\/p>\n<ul>\n<li>Requiring the return of a product to a warranty service point in person, known as a carry-back policy<\/li>\n<li>Requiring customers to return a new car, used car, or boat that is inoperable or could risk further damage or injury to a person (read about\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/lemon-law.html\">lemon laws<\/a>\u00a0for more details about car warranties)<\/li>\n<li>Requiring customers to pay for shipping or insurance for shipping<\/li>\n<li>Making the customer responsible for any items lost or stolen during shipment<\/li>\n<li>Requiring you to return defective products in their original packaging, though they may impose this requirement for a\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/return-policies-and-refunds.html\">regular return<\/a><\/li>\n<li>Requiring you to explain in detail the nature or origin of the defect\u00a0instead of only describing how the product failed<\/li>\n<\/ul>\n<p>If you fail to comply with terms like these, the merchant can&#8217;t use that failure to void your warranty. Merchants in several states also can&#8217;t invalidate an\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/what-is-the-warranty-of-merchantability.html\">implied warranty of merchantability<\/a>\u00a0by using disclaimers like &#8220;sold as is&#8221; or &#8220;<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/what-does-caveat-emptor-mean-.html\">with all faults<\/a>.&#8221;\u00a0<\/p>\n<p>Other states allow merchants to waive warranties this way.\u00a0<\/p>\n<h2>Real-Life Examples of Warranty Limitations<\/h2>\n<p>The terms of limited warranties vary from one company to the next. Warranties sometimes even differ within a company&#8217;s product line.<\/p>\n<p>The following examples illustrate how different consumer warranty limitations can be:<\/p>\n<ul>\n<li><b>Apple<\/b>:\u00a0Overriding built-in limitations of an iPhone to run unapproved software, referred to as\u00a0<a href=\"https:\/\/support.apple.com\/guide\/iphone\/unauthorized-modification-of-ios-iph9385bb26a\/ios\" target=\"_blank\" rel=\"noopener\">jailbreaking<\/a>,\u00a0voids its warranty. This is despite jailbreaking being a legal product modification.<\/li>\n<li><b>Kohler<\/b>:\u00a0The company&#8217;s\u00a0<a href=\"https:\/\/www.kohler.com\/content\/dam\/kohler-com-NA\/Lifestyle\/PDP-PDF\/PDP-PDF-Kohler%20Faucet%20Lifetime%20Limited%20Warranty.pdf\" target=\"_blank\" rel=\"noopener\">lifetime limited warranty<\/a>\u00a0covers its faucets for as long as the original purchaser owns their home. The policy states that\u00a0improper care and cleaning will void the warranty.<\/li>\n<li><b>Chevrolet<\/b>:\u00a0Its\u00a0<a href=\"https:\/\/www.chevrolet.com\/owners\/warranty\" target=\"_blank\" rel=\"noopener\">bumper-to-bumper warranty<\/a>\u00a0covers up to the first three years or 36,000 miles. Among other exclusions, the policy does not cover coolant hoses, the engine radiator, or the clutch.<\/li>\n<\/ul>\n<h2>Seller\u00a0Refusing\u00a0To Honor a\u00a0Valid Warranty? Speak With an Attorney<\/h2>\n<p>Whether you have a seller&#8217;s or manufacturer&#8217;s warranty, the warrantor must uphold its promises. If you believe a business is in breach of warranty, consider speaking with a\u00a0<a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">consumer law attorney<\/a>. A lawyer can help you understand how federal and state laws shape your legal rights.<\/p>\n\n\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path 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1.16359 3.40212 1.47599C3.0346 1.78839 2.79235 2.22309 2.72003 2.7L1.34003 11.7C1.29652 11.9866 1.31586 12.2793 1.39669 12.5577C1.47753 12.8362 1.61793 13.0937 1.80817 13.3125C1.99842 13.5313 2.23395 13.7061 2.49846 13.8248C2.76297 13.9435 3.05012 14.0033 3.34003 14H9.00003Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3423\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"\/>\n                        <\/clipPath>\n                    <\/defs>\n                <\/svg>\n            <\/i>\n        <\/button>\n    <\/div>\n    <span class=\"was-this-helpful__taken-action fl-text-sm-bold\"><\/span>\n    <div class=\"was-this-helpful__feedback-container\">\n        <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n            <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n        <\/div>\n        <form class=\"was-this-helpful__feedback-form\">\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--positive\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this helpful?<\/legend>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--understandable\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Easy to understand\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Solved my problem\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--solved-problem\"\n                        >Solved my problem<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--negative\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--missing-info\"\n                        >Missing the information I need<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--complicated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Too complicated\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--complicated\"\n                        >Too complicated \/ too many steps<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--dated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Out of date\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--dated\"\n                        >Out of date<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--negative-other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"fl-section-sidebar\"><div class=\"fl-editors-summary\" data-testid=\"fl-editors-summary\">\n    \n    <div class=\"fl-editors-summary-content\" data-testid=\"fl-editors-summary-content\">\n                    <h2>Can I Solve This on My Own or Do I Need an Attorney?<\/h2>\n                <div class=\"fl-editors-summary-content-main\" data-testid=\"fl-editors-summary-content-main\">\n            \n        <\/div>\n        <ul class=\"fl-list-style-none\">\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Consumer legal issues typically need an attorney&#8217;s support\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    You can hire an attorney to enforce 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