{"id":352719,"date":"2016-04-04T10:42:08","date_gmt":"2016-04-04T15:42:08","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/consumer\/travel-rules-and-rights\/hotel-and-rental-car-rules.html"},"modified":"2024-05-22T09:50:13","modified_gmt":"2024-05-22T14:50:13","slug":"hotel-and-rental-car-rules","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/hotel-and-rental-car-rules.html","title":{"rendered":"Hotel and Rental Car Rules"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n    \n    <div class=\"fl-page-articles fl-section-main fl-section-main-full-width\">\n        <h1 class=\"fl-no-margin-top\">Hotel and Rental Car Rules<\/h1>\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/natalie-moritz\/\">Natalie Moritz<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-bender-esq\/\">Melissa Bender, Esq.<\/a>\n                | Last updated\n        <time>\n                            May 22, 2024\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n<p>Consumer protection laws and travel regulations apply to certain aspects of travel and leisure. You have&nbsp;<a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/consumer-law.html\">rights as a traveler<\/a>, but are also responsible for reviewing the terms and conditions of your reservations. Savvy travelers should understand cancellation policies, check-in and check-out times, change fees,&nbsp;and any surcharges before booking a hotel room or rental car.<\/p>\r\n<p>FindLaw&#8217;s Hotel and Rental Car Rules section provides information and tips on&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/tips-on-how-to-book-a-hotel-room.html\">booking travel accommodations<\/a>&nbsp;or rental transportation. The articles in this section will also help you understand your rights when traveling. Learn more about:<\/p>\r\n<ul>\r\n<li>Tips for booking a hotel room<\/li>\r\n<li>How to resolve common travel disputes<\/li>\r\n<li>Whether you must buy additional insurance through a rental car company<\/li>\r\n<li>When to use a travel agency<\/li>\r\n<li>Common travel scams<\/li>\r\n<\/ul>\r\n<p>For information specific to air transportation, travel arrangements,&nbsp;airline tickets, round-trip tickets, departure times,&nbsp;and airfare, see FindLaw&#8217;s&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/airline-rules.html\">Air Travel Rules<\/a>&nbsp;section.<\/p>\r\n<h2>Tips for Booking Accommodations<\/h2>\r\n<p>Your hotel stay makes up a significant portion of your travel budget. Research and compare hotels before selecting and&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/hotel-questions-and-answers.html\">booking a room<\/a>&nbsp;to find the right hotel that fits both your needs and budget.<\/p>\r\n<p>Use third-party travel websites and apps to search for better&nbsp;prices for hotels. Compare the prices you find to what the hotel offers through its own website. Some hotels provide special offers or price packages,&nbsp;like a discount for staying longer or bundling a dining credit with your stay,&nbsp;that are only available when you book through the hotel.<\/p>\r\n<p>Research reviews of previous hotel guests. Pay attention to what reviewers say about cleanliness, customer service,&nbsp;noise levels, and vouchers offered for any problems encountered. Be aware of any&nbsp;cancelation fees.<\/p>\r\n<p>If you&#8217;re going overseas or to a remote destination, you may want the help of&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/should-you-use-a-travel-agent.html\">a travel agent<\/a>. An agent can help with more than finding accommodations. They can also provide other travel services like advising on local customs, exchange rates,&nbsp;recreation, and travel insurance.<\/p>\r\n<p>When you&#8217;re ready to book, use a credit card instead of a debit card. Most credit card companies can provide reimbursement for&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/credit-banking-finance\/are-you-liable-for-unauthorized-credit-card-charges.html\">unauthorized or fraudulent charges<\/a>.<\/p>\r\n<h2>Booking Short-Term Rentals<\/h2>\r\n<p>Booking a short-term rental (like Airbnb or VRBO) is sometimes a more comfortable, cost-effective option than staying&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/hotel-questions-and-answers.html\">in a hotel<\/a>. If you need amenities like a full kitchen, laundry,&nbsp;or&nbsp;more space than what a hotel can offer,&nbsp;booking a short-term rental may be a better choice.<\/p>\r\n<p>If you decide to book a short-term rental instead of a hotel, read the property&#8217;s reviews and the host&#8217;s profile. Previous guests&#8217; reviews will give you an idea of the accuracy of the listing and how responsive the host is should issues arise.<\/p>\r\n<p>Make sure you understand the host&#8217;s rules. Some hosts limit the number of guests you can have in the home or restrict gatherings like bachelor parties.<\/p>\r\n<p>Review the cancellation policy and be aware that most short-term rentals&nbsp;<a href=\"https:\/\/www.findlaw.com\/realestate\/landlord-tenant-law\/security-deposits.html\">require a deposit&nbsp;<\/a>and additional fees, including:<\/p>\r\n<ul>\r\n<li>Cleaning fee<\/li>\r\n<li>Service fee<\/li>\r\n<li>Host fee<\/li>\r\n<\/ul>\r\n<p>Although the base price for a short-term rental may be less than most hotels, the additional costs can add up.<\/p>\r\n<p>Many Airbnb and VRBO hosts are willing to offer tips or recommendations for local restaurants and recreation. These booking apps encourage short-term renters to reach out to hosts to ask questions or clarify details.<\/p>\r\n<h2>Hotel Policies and Practices<\/h2>\r\n<p>Some policies and practices are common to most hotels. Each hotel sets its own rules, so check the specific policies of the hotel you&#8217;ve booked. When you book a room online, most hotels provide a list of waivers and policies you must agree to before finalizing your booking.<\/p>\r\n<p>Some common policies and disclaimers include:<\/p>\r\n<ul>\r\n<li>Maximum room occupancy<\/li>\r\n<li>Smoke-free policies<\/li>\r\n<li>Requirement to provide a photo ID and credit card for incidentals at check-in<\/li>\r\n<li>Right to refuse service<\/li>\r\n<li>Not responsible for accidents, injuries, or theft<\/li>\r\n<\/ul>\r\n<p>When you&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/tips-on-how-to-book-a-hotel-room.html\">book a hotel room<\/a>, you&#8217;ll&nbsp;have either a guaranteed reservation or a confirmed reservation. The difference between these two types of reservations is that a guaranteed reservation is prepaid, while a confirmed reservation is one the hotel agrees to hold for you.<\/p>\r\n<p>If it&#8217;s a confirmed reservation, it&#8217;s essential to check if there are any conditions in which the hotel can give up your room. For example, if the hotel confirms they will hold the room until 8:00 pm, it can&nbsp;give up your room if you do not check in by then.<\/p>\r\n<p>Hotels try to accommodate requests regarding hotel rooms. However, these&nbsp;aren&#8217;t guarantees. While&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights.html\">a traveler<\/a>&nbsp;might request a room on a particular floor, the hotel is not&nbsp;obligated to accommodate that request.<\/p>\r\n<p>If you book a specific room, like the Penthouse Suite, the hotel&#8217;s failure to honor your request often&nbsp;means&nbsp;the hotel&nbsp;<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-contracts-forms\/contracts-and-the-law.html\">broke its contract<\/a>&nbsp;with you. If you decide to pursue a lawsuit against the hotel, you may be able to recover&nbsp;<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-contracts-forms\/breach-of-contract-and-lawsuits.html\">limited damages<\/a>.<\/p>\r\n<h2>Booking a Rental Car<\/h2>\r\n<p>If you do not want to rely on rideshare or public transit during your trip, you may need to get a rental car. Like a hotel, shop around and compare prices from different rental car companies. If you don&#8217;t see discounts online, try a phone call. Some rental car agencies may offer promotions or upgrades if you ask.<\/p>\r\n<p>Some&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/credit-banking-finance\/shopping-for-credit-cards.html\">credit cards<\/a>&nbsp;also offer rental car discounts or perks as a card benefit.<\/p>\r\n<p>Other tips when booking a rental car include:<\/p>\r\n<ul>\r\n<li>Check for restrictions before you book, like a&nbsp;minimum age for&nbsp;drivers&nbsp;or international driving permit needs<\/li>\r\n<li>Review&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/do-i-have-to-buy-the-rental-car-insurance-coverage.html\">insurance options<\/a>&nbsp;and decide if you&#8217;ll buy the rental company&#8217;s insurance or if your insurance company&#8217;s policy provides enough insurance&nbsp;coverage<\/li>\r\n<li>Review the fuel policy, return times, and any additional charges. Ask about any charges you do not understand or shouldn&#8217;t apply to you.<\/li>\r\n<li>Inspect the vehicle&nbsp;before you leave with it. Take photos of any existing damage, even if it seems minor. This will help you&nbsp;<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/how-to-resolve-disputes-while-traveling.html\">avoid disputes<\/a>&nbsp;later.<\/li>\r\n<\/ul>\r\n<p>Don&#8217;t forget to review the&nbsp;<a href=\"https:\/\/www.findlaw.com\/traffic\/traffic-tickets\/state-traffic-laws.html\">local traffic laws<\/a>&nbsp;of the area you&#8217;re visiting.<\/p>\r\n<p>Some rental car companies have vehicles available for customers&nbsp;<a href=\"https:\/\/www.findlaw.com\/accessibility-disability-rights-law.html\">with physical disabilities<\/a>. Ask a representative if you need an accessible vehicle or one with features like hand controls or spinner knobs.<\/p>\r\n<p>Have your&nbsp;<a href=\"https:\/\/www.findlaw.com\/traffic\/drivers-license-vehicle-info\/driver-s-licenses-faq.html\">driver&#8217;s license<\/a>&nbsp;ready when you book. Most rental car companies will run your license to ensure it&#8217;s valid before finalizing your booking.<\/p>\r\n<h2>Issue With a Rental Car or Hotel? Get Legal Help<\/h2>\r\n<p>It&#8217;s normal to hope your&nbsp;travel plans don&#8217;t include contacting an attorney. Legal help is available if you&#8217;ve been the victim of a travel scam or a rental company, airline, or hotel has violated your rights.<\/p>\r\n<p>Consumer law protects your rights when traveling. A consumer protection attorney can help resolve disputes and seek remedies for several travel-related issues, such as disputes&nbsp;with an air carrier or&nbsp;a canceled cruise. Contact an&nbsp;<a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">attorney in your area<\/a>&nbsp;to discuss your legal options.<\/p>\r\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        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<fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n               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          class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n\n\n    <\/div>\n    \n    <div class=\"fl-section-sidebar\">\n        <div class=\"fl-editors-summary\" data-testid=\"fl-editors-summary\">\n    \n    <div class=\"fl-editors-summary-content\" data-testid=\"fl-editors-summary-content\">\n                    <h2>Can I Solve This on My Own or Do I Need an Attorney?<\/h2>\n                <div class=\"fl-editors-summary-content-main\" data-testid=\"fl-editors-summary-content-main\">\n            \n        <\/div>\n        <ul class=\"fl-list-style-none\">\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Consumer legal issues typically need an attorney&#8217;s support\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    You can hire an attorney to enforce your rights for safe products, fair transactions, and legal credit, banking and related financial matters\n\n                <\/li>\n                    <\/ul>\n                    <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n                <p>Legal cases for identity theft, scams, or the Equal Credit Opportunity Act can be complicated and slow. An attorney can offer tailored advice and help prevent common mistakes.<\/p>\n\n            <\/div>\n                            <div class=\"fl-editors-summary-content-link fl-flex\" data-testid=\"fl-editors-summary-content-link\">\n                <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                <p class=\"find-attorney\"><a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/#USER_GEO\/?fli=esum:0803\" target=\"_blank\" rel=\"noopener\">Find a local attorney<\/a><\/p>\n\n            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"email-subscription fl-mb30\">\n    <div class=\"email-subscription-header\">\n        <div class=\"email-subscription-header-content\">\n            <h3 class=\"fl-callout-sm fl-no-margin\">Stay Up-to-Date With How the Law Affects Your Life<\/h3>\n        <\/div>\n        <div class=\"email-subscription-header-image fl-flex fl-items-end\">\n            <img decoding=\"async\"\n                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