{"id":352720,"date":"2016-04-04T10:42:08","date_gmt":"2016-04-04T15:42:08","guid":{"rendered":"https:\/\/ability-fl-prod.internetbrands.com\/ability-law\/consumer\/travel-rules-and-rights\/hotel-questions-and-answers.html"},"modified":"2024-02-23T01:24:12","modified_gmt":"2024-02-23T06:24:12","slug":"hotel-questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/hotel-questions-and-answers.html","title":{"rendered":"Hotel Guest Legal Rights: FAQ"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n    \n    <div class=\"fl-page-articles fl-section-main fl-section-main-full-width\">\n        <h1 class=\"fl-no-margin-top\">Hotel Guest Legal Rights: FAQ<\/h1>\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/natalie-moritz\/\">Natalie Moritz<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-bender-esq\/\">Melissa Bender, Esq.<\/a>\n                | Last updated\n        <time>\n                            February 23, 2024\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n<p>It&#8217;s important to know your rights and responsibilities as a hotel guest. Informed travelers are better able to\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/how-to-resolve-disputes-while-traveling.html\">address any concerns<\/a>\u00a0they encounter before they escalate into legal issues.<\/p>\r\n<p>Certain local, state, and federal laws protect the rights of hotel guests. However, you have responsibilities as a hotel patron as well. Knowing both can contribute to a smoother and safer\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights\/tips-on-how-to-book-a-hotel-room.html\">hotel experience<\/a>.<\/p>\r\n<p>Below, FindLaw answers common questions about your\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights.html\">rights as a hotel guest<\/a>\u00a0from before you check in to after you check out.<\/p>\r\n<ul>\r\n<li><a  href=\"#Difference\">What&#8217;s the difference between a guaranteed reservation and a confirmed reservation?<\/a><\/li>\r\n<li><a  href=\"#Prepaid\">I&#8217;ve prepaid for my room (a guaranteed reservation). Can a hotel refuse to give me a room?<\/a><\/li>\r\n<li><a  href=\"#Specific\">I wanted a specific room. Do I have a right to a particular room?<\/a><\/li>\r\n<li><a  href=\"#Expected\">This room is not what I expected. Is there anything I can do about it?<\/a><\/li>\r\n<li><a  href=\"#Charge\">Can a hotel charge me whatever it wants for a room?<\/a><\/li>\r\n<li><a  href=\"#Privacy\">Do I have a right to privacy in my hotel room?<\/a><\/li>\r\n<li><a  href=\"#Leave\">What happens if I don&#8217;t leave my room by the check-out time?<\/a><\/li>\r\n<li><a  href=\"#Discount\">Am I entitled to a discount?<\/a><\/li>\r\n<li><a  href=\"#Property\">My property was stolen from my hotel room. Is the hotel responsible?<\/a><\/li>\r\n<li><a  href=\"#Car\">Someone broke into my car while at the hotel. Is the hotel responsible?<\/a><\/li>\r\n<li><a  href=\"#Hurt\">I hurt myself while at the hotel. Is the hotel responsible?<\/a><\/li>\r\n<li><a  href=\"#Crime\">A crime occurred near the hotel. Is the hotel responsible?<\/a><\/li>\r\n<li><a  href=\"#Pool\">What are the hotel&#8217;s responsibilities for maintaining the pool area?<\/a><\/li>\r\n<li><a  href=\"#Storage\">What is the maximum number of days a hotel must keep an uncollected item in storage?<\/a><\/li>\r\n<li><a  href=\"#Animal\">Does a hotel have to allow my pet, emotional support, or service animal?<\/a><\/li>\r\n<li><a  href=\"#Advice\">Issue With a Hotelier? Get Legal Advice<\/a><\/li>\r\n<\/ul>\r\n<h2><a id=\"Difference\"><\/a>What&#8217;s the difference between a guaranteed reservation and a confirmed reservation?<\/h2>\r\n<p>A guaranteed reservation means you&#8217;ve paid for your hotel reservation in advance, and the hotel must hold the room for you. A confirmed reservation means you have not yet paid, but the hotel agrees to hold a room for you based on some condition.<\/p>\r\n<p>For example, in a typical confirmed reservation, the hotel may agree to hold the room for you until 8 p.m. on a specific day. If you arrive before 8 p.m., the hotel must give you a room. But, if you fail to meet a condition, the hotel does not have to offer you a room.<\/p>\r\n<h2><a id=\"Prepaid\"><\/a>I&#8217;ve prepaid for my room (a guaranteed reservation). Can a hotel refuse to give me a room?<\/h2>\r\n<p>If you&#8217;ve prepaid for your room, it is guaranteed. The hotel must give you the room you paid for, even if you arrive late. If the hotel does not have a room for you, it has\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-contracts-forms\/contracts-basics.html\">breached your contract<\/a>\u00a0and must provide you with a reasonable substitute.<\/p>\r\n<p>This means they may have to send you to another hotel, even if it is more expensive. They also must facilitate and pay for your transportation to the new hotel.<\/p>\r\n<h2><a id=\"Specific\"><\/a>I wanted a specific room. Do I have a right to a particular room?<\/h2>\r\n<p>Typically, you do not have a right to a specific room unless you specify that room during your reservation (for example, the penthouse suite). If you want a particular room, you must make that clear when booking your room.<\/p>\r\n<p>Be sure to get written confirmation that you booked a specific room. If the hotel fails to provide you with a specific room, it has likely\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-contracts-forms\/contracts-and-the-law.html\">broken its contract<\/a>. If this occurs, you may recover some form of limited damages.<\/p>\r\n<h2><a id=\"Expected\"><\/a>This room is not what I expected. Is there anything I can do about it?<\/h2>\r\n<p>The hotel room you end up with may not look like the pleasant one pictured on their official website or brochure. While a certain amount of exaggeration is allowed in advertising,\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions.html\">intentionally deceiving customers is fraud<\/a>.<\/p>\r\n<p>If the room you got is substantially below what you expected based on an advertisement, speak to the front desk or a manager immediately. This also applies if the room has not been appropriately cleaned or is extremely noisy. You should request a better room or a discount. If nothing else is sufficient, request a full refund.<\/p>\r\n<p>You may be able to\u00a0<a href=\"https:\/\/www.findlaw.com\/litigation\/going-to-court\/small-claims-cases.html\">sue the hotel in small claims<\/a>\u00a0for the hassle of having to relocate. But, this may not be feasible or even worth the expense. You will want\u00a0<a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/where-to-find-a-lawyer.html\">help from a lawyer<\/a>\u00a0if you decide to pursue this.<\/p>\r\n<h2><a id=\"Charge\"><\/a>Can a hotel charge me whatever it wants for a room?<\/h2>\r\n<p>Hotel rates often depend on seasonal variance and can fluctuate, costing double or triple the normal rate during some times of the year. However, hotels cannot just charge you whatever they want. Many jurisdictions mandate that hotels post a maximum charge in a conspicuous place (often on the back of the door).<\/p>\r\n<p>State or local law may mandate items such as a visitor fee or bed tax. However, other fees, such as utility or service charges,\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/price-gouging-laws-by-state.html\">may not be legitimate<\/a>. A hotel cannot charge you more than the rate it quoted when you made the reservation unless you approve the charge in advance.<\/p>\r\n<h2><a id=\"Privacy\"><\/a>Do I have a right to privacy in my hotel room?<\/h2>\r\n<p>Generally, yes. You have a\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/torts-and-personal-injuries\/right-to-privacy-cases-overview.html\">right to expect privacy<\/a>\u00a0in your hotel room as long as you use the hotel room in a normal, responsible way. However, if you engage in anything illegal or disturb other occupants, hotel management can enter your room without your permission.<\/p>\r\n<p>Hotel management, not law enforcement, can enter the room without your permission. Hotel management cannot give police permission to search your room. The police must go through the usual process, which usually means\u00a0<a href=\"https:\/\/www.findlaw.com\/criminal\/criminal-rights\/search-warrant-requirements.html\">getting a warrant<\/a>\u00a0before searching your room.<\/p>\r\n<p>A final exception to your right to privacy is for cleaning and maintenance. Hotel management has the right to enter your room to clean or perform necessary maintenance.<\/p>\r\n<h2><a id=\"Leave\"><\/a>What happens if I don&#8217;t leave my room by the check-out time?<\/h2>\r\n<p>Eviction laws do not apply to hotel guests. Unlike apartment or house rentals, hotel staff can evict you if you stay past the agreed time. Most hotels will understand short delays and accommodate you, but the hotel can still evict you. This includes changing the locks (which is easy with electronic key cards) and moving your personal belongings out.<\/p>\r\n<p>The exception is\u00a0<a href=\"https:\/\/www.findlaw.com\/realestate\/landlord-tenant-law\/rights-of-renters-in-extended-stay-hotels.html\">if you are staying at an extended-stay hotel<\/a>\u00a0(also called a residential hotel). State laws determine how many consecutive days you must stay at a residential hotel for protection under\u00a0<a href=\"https:\/\/www.findlaw.com\/realestate\/landlord-tenant-law\/tenant-rights.html\">tenancy laws<\/a>. If you qualify as a tenant under state law, you may have the right to a\u00a0<a href=\"https:\/\/www.findlaw.com\/realestate\/landlord-tenant-law\/the-eviction-process-faq.html\">formal eviction proceeding<\/a>.<\/p>\r\n<h2><a id=\"Discount\"><\/a>Am I entitled to a discount?<\/h2>\r\n<p>Many groups are eligible for hotel discounts. Here are some of the most common groups:<\/p>\r\n<ul>\r\n<li>Seniors<\/li>\r\n<li>Corporate customers<\/li>\r\n<li>Government customers<\/li>\r\n<li>Families with children<\/li>\r\n<li>Professional associations (American Bar Association)<\/li>\r\n<li>Certain credit card members<\/li>\r\n<li>American Automotive Association (AAA) members<\/li>\r\n<\/ul>\r\n<p>Some credit cards and rebate sites also offer rotating cash-back rewards.<\/p>\r\n<h2><a id=\"Property\"><\/a>My property was stolen from my hotel room. Is the hotel responsible?<\/h2>\r\n<p>Historically, hotels were liable for your property during your stay. Today, however, most states significantly limit the\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/liability-and-insurance\/liability-definition.html\">liability<\/a>\u00a0a hotel can face for stolen or damaged personal property. In most states, hotels must provide you with a safe for your valuable belongings.<\/p>\r\n<p>However, there are monetary limits on hotel liability. Even if the hotel is responsible for the theft of your expensive suit, it may not be liable for the full dollar amount of your suit.<\/p>\r\n<p>The exception to this rule is if the hotel did not exercise\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/accident-injury-law\/specific-legal-duties.html\">reasonable care<\/a>\u00a0in protecting your property. For example, if the hotel:<\/p>\r\n<ul>\r\n<li>Leaves the safe unlocked<\/li>\r\n<li>Does not meet local fire codes<\/li>\r\n<li>Does not perform adequate background checks for staff<\/li>\r\n<\/ul>\r\n<p>It may be liable for the full value of your property if someone breaks into your safe or the hotel burns down.<\/p>\r\n<h2><a id=\"Car\"><\/a>Someone broke into my car while at the hotel. Is the hotel responsible?<\/h2>\r\n<p>Like personal property theft, it depends on whether the hotel exercised reasonable care in protecting your car. If the hotel was negligent, it may be liable for damages to your vehicle.<\/p>\r\n<p>If someone stole property from your car, responsibility will depend on whether the hotel could have foreseen and prevented such a\u00a0<a href=\"https:\/\/www.findlaw.com\/criminal\/criminal-charges\/theft-overview.html\">theft<\/a>. It may not have been foreseeable that a passerby would break into your car in the parking lot. However, it may have been foreseeable that the hotel&#8217;s valet might steal the cell phone in your car.<\/p>\r\n<h2><a id=\"Hurt\"><\/a>I hurt myself while at the hotel. Is the hotel responsible?<\/h2>\r\n<p>It depends on the circumstances. The hotel may be liable if you\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/torts-and-personal-injuries\/slip-and-fall-accidents-overview.html\">slipped and fell<\/a>\u00a0on the hotel premises because the management failed to clean up a spill or clear a walkway.<\/p>\r\n<p>Another typical example is if you have an accident because a hotel doesn&#8217;t adequately light an area. If you get hurt at a hotel, contact a lawyer to determine whether you have a\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/accident-injury-law\/first-steps-in-personal-injury-claim.html\">personal injury claim<\/a>.<\/p>\r\n<h2><a id=\"Crime\"><\/a>A crime occurred near the hotel. Is the hotel responsible?<\/h2>\r\n<p>Generally, a hotel is not responsible for\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/accident-injury-law\/premises-liability-faq.html\">crimes committed on or near the hotel&#8217;s premises<\/a>. The exception is if the hotel should have anticipated the crime and failed to prevent it.<\/p>\r\n<p>A common example is if the hotel is in a high crime area but didn&#8217;t put security measures in place (like locked windows and bright lighting). Hotels must also warn of any known criminal problems around the hotel.<\/p>\r\n<h2><a id=\"Pool\"><\/a>What are the hotel&#8217;s responsibilities for maintaining the pool area?<\/h2>\r\n<p>Hotels know that people prefer accommodations with swimming pools. But, by attracting guests with a swimming pool, hotels also\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/torts-and-personal-injuries\/swimming-pool-injuries.html\">become responsible for their customers&#8217; safety around the pool<\/a>. Although many hotels post a notice that claims you are swimming at your own risk, it is unlikely that any such warning is adequate to save it from a serious lawsuit.<\/p>\r\n<p>In addition to basic safety, hotels must anticipate that children and even intoxicated adults will likely use the pool and put appropriate safeguards in place.<\/p>\r\n<h2><a id=\"Storage\"><\/a>What is the maximum number of days a hotel must keep an uncollected item in storage?<\/h2>\r\n<p>No law dictates the number of business days a hotel must keep items left behind by guests. How long a hotel keeps unclaimed items in storage depends on the hotel&#8217;s policy. However, most hotels hold onto unclaimed items for 30 days to six months before donating or disposing.<\/p>\r\n<p>If you left an item after you&#8217;ve checked out of your room, contact the hotel directly as soon as possible. Hotel staff can specify how long they can keep your belongings and options for retrieving them. Some hotels will ship your items to you at your expense.<\/p>\r\n<p>Due to guest privacy issues, most hotels will not call a guest if something is left behind.<\/p>\r\n<h2><a id=\"Animal\"><\/a>Does a hotel have to allow my pet, emotional support, or service animal?<\/h2>\r\n<p>Under the\u00a0<a href=\"https:\/\/www.findlaw.com\/civilrights\/discrimination\/the-americans-with-disabilities-act-overview.html\">Americans with Disabilities Act<\/a>\u00a0(ADA), individuals have the right to bring their service animals into public spaces, including hotels.<\/p>\r\n<p>Unlike pets or emotional support animals, service animals perform specific tasks for individuals with disabilities. Because of this, hotels must allow service animals to accompany guests with disabilities in hotel common areas and guest rooms.<\/p>\r\n<p>Most hotels treat emotional support animals as pets and can choose to allow them or not. They do not have the same\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/accident-injury-law\/service-animal-laws---resource-guide.html\">legal protections as service animals<\/a>. If you want to travel with your four-legged family member, book a pet-friendly hotel or call the hotel in advance to clarify their pet policies.<\/p>\r\n<h2><a id=\"Advice\"><\/a>Issue With a Hotelier? Get Legal Advice<\/h2>\r\n<p>Most travelers can resolve a hotel dispute without having to pursue legal action. However, you have rights as a hotel guest, and consumer protection and personal injury laws cover several aspects of a hotel guest&#8217;s stay.<\/p>\r\n<p>Booking scams, injuries on hotel property, and breach of contract are all potential legal issues that can arise from a hotel stay. If you have a problem with a hotel you can&#8217;t resolve on your own, reach out to a\u00a0<a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">consumer protection attorney<\/a>\u00a0in your area. An experienced attorney can review your situation to determine if you have a claim. They can negotiate with the hotel and represent you in court if you pursue a lawsuit.<\/p>\r\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path id=\"Vector\"\n                              d=\"M6 21H3C2.46957 21 1.96086 20.7893 1.58579 20.4142C1.21071 20.0391 1 19.5304 1 19V12C1 11.4696 1.21071 10.9609 1.58579 10.5858C1.96086 10.2107 2.46957 10 3 10H6M13 8V4C13 3.20435 12.6839 2.44129 12.1213 1.87868C11.5587 1.31607 10.7956 1 10 1L6 10V21H17.28C17.7623 21.0055 18.2304 20.8364 18.5979 20.524C18.9654 20.2116 19.2077 19.7769 19.28 19.3L20.66 10.3C20.7035 10.0134 20.6842 9.72068 20.6033 9.44225C20.5225 9.16382 20.3821 8.90629 20.1919 8.68751C20.0016 8.46873 19.7661 8.29393 19.5016 8.17522C19.2371 8.0565 18.9499 7.99672 18.66 8H13Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\"\n                              stroke-linejoin=\"round\"><\/path>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3418\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"><\/rect>\n                        <\/clipPath>\n                    <\/defs>\n                <\/svg>\n            <\/i>\n        <\/button>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"No\"\n                value=\"no\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">No<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-down\" clip-path=\"url(#clip0_604_3423)\">\n                        <path id=\"Vector\"\n                              d=\"M16 0.999995H18.67C19.236 0.989986 19.7859 1.18813 20.2154 1.55681C20.645 1.9255 20.9242 2.43905 21 3V10C20.9242 10.5609 20.645 11.0745 20.2154 11.4432C19.7859 11.8119 19.236 12.01 18.67 12H16M9.00003 14V18C9.00003 18.7956 9.3161 19.5587 9.87871 20.1213C10.4413 20.6839 11.2044 21 12 21L16 12V0.999995H4.72003C4.2377 0.994543 3.76965 1.16359 3.40212 1.47599C3.0346 1.78839 2.79235 2.22309 2.72003 2.7L1.34003 11.7C1.29652 11.9866 1.31586 12.2793 1.39669 12.5577C1.47753 12.8362 1.61793 13.0937 1.80817 13.3125C1.99842 13.5313 2.23395 13.7061 2.49846 13.8248C2.76297 13.9435 3.05012 14.0033 3.34003 14H9.00003Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3423\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"\/>\n                        <\/clipPath>\n                    <\/defs>\n                <\/svg>\n            <\/i>\n        <\/button>\n    <\/div>\n    <span class=\"was-this-helpful__taken-action fl-text-sm-bold\"><\/span>\n    <div class=\"was-this-helpful__feedback-container\">\n        <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n            <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n        <\/div>\n        <form class=\"was-this-helpful__feedback-form\">\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--positive\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this helpful?<\/legend>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--understandable\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Easy to understand\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Solved my problem\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--solved-problem\"\n                        >Solved my problem<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--negative\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--missing-info\"\n                        >Missing the information I need<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--complicated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Too complicated\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--complicated\"\n                        >Too complicated \/ too many steps<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--dated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Out of date\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--dated\"\n                        >Out of date<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--negative-other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n\n\n    <\/div>\n    \n    <div class=\"fl-section-sidebar\">\n        <div class=\"fl-editors-summary\" data-testid=\"fl-editors-summary\">\n    \n    <div class=\"fl-editors-summary-content\" data-testid=\"fl-editors-summary-content\">\n                    <h2>Can I Solve This on My Own or Do I Need an Attorney?<\/h2>\n                <div class=\"fl-editors-summary-content-main\" data-testid=\"fl-editors-summary-content-main\">\n            \n        <\/div>\n        <ul class=\"fl-list-style-none\">\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Consumer legal issues typically need an attorney&#8217;s support\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    You can hire an attorney to enforce your rights for safe products, fair transactions, and legal credit, banking and related financial matters\n\n                <\/li>\n                    <\/ul>\n                    <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n                <p>Legal cases for identity theft, scams, or the Equal Credit Opportunity Act can be complicated and slow. An attorney can offer tailored advice and help prevent common mistakes.<\/p>\n\n            <\/div>\n                            <div class=\"fl-editors-summary-content-link fl-flex\" data-testid=\"fl-editors-summary-content-link\">\n                <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                <p class=\"find-attorney\"><a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/#USER_GEO\/?fli=esum:0803\" target=\"_blank\" rel=\"noopener\">Find a local attorney<\/a><\/p>\n\n            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"email-subscription fl-mb30\">\n    <div class=\"email-subscription-header\">\n        <div class=\"email-subscription-header-content\">\n            <h3 class=\"fl-callout-sm fl-no-margin\">Stay Up-to-Date With How the Law Affects Your Life<\/h3>\n        <\/div>\n        <div class=\"email-subscription-header-image fl-flex fl-items-end\">\n            <img decoding=\"async\"\n                src=\"https://www.findlaw.com/static/c/images\/images\/w_1200,c_limit,dpr_auto\/f_auto,q_auto:eco\/v1745902396\/ability-law\/wp-prod\/general-components-subscribe-module-Image-subscribeModule_1\/general-components-subscribe-module-Image-subscribeModule_1.png?_i=AA\"\n                alt=\"\"\n                loading=\"lazy\"\n            \/>\n        <\/div>\n    <\/div>\n\n    <div class=\"email-subscription-content fl-flex fl-flex-wrap\">\n        <div class=\"email-subscription-content-text fl-mb25\">\n            <h4 class=\"fl-no-margin\">Enter your email address to subscribe<\/h4>\n        <\/div>\n\n        <form class=\"email-subscription-content-form\">\n            <input type=\"hidden\" name=\"distributionList\" value=\"latl\" \/>\n            <label for=\"email-subscription-content-form-group-input\" class=\"fl-text-sm-bold\">Email (Required)<\/label>\n            <div class=\"email-subscription-content-form-group\">\n                <input id=\"email-subscription-content-form-group-input\" name=\"email\" autocomplete=\"email\"\/>\n                <button type=\"submit\" aria-label=\"Submit\">\n                    <i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i>\n                <\/button>\n            <\/div>\n            <p class=\"email-subscription-content-form-success subscribe-success-message fl-text-sm-bold\" aria-hidden=\"true\" role=\"status\">Thank you for subscribing!<\/p>\n            <p class=\"email-subscription-content-form-error subscribe-error-message fl-text-sm-bold\" role=\"alert\" aria-hidden=\"true\"><\/p>\n\n            <div id=\"email-subscription-content-form-recaptcha\" class=\"email-subscription-content-form-recaptcha subscribe-recaptcha\"\n                data-sitekey=\"0x4AAAAAACCzz9CV0ZsvAbzx\"><\/div>\n        <\/form>\n\n        <div class=\"email-subscription-content-footer fl-text-sm\">\n            <p><a href=\"https:\/\/newsletters.findlaw.com\/\" target=\"_blank\" rel=\"noopener\">Learn more about FindLaw\u2019s newsletters<\/a>, including our terms of use and privacy policy.<\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n<div class=\"general-list\">\n    <h3>Helpful Links<\/h3>\n    <ul class=\"fl-list fl-no-margin\">\n                                    <li class=\"fl-list-item fl-flex\">\n                    <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                    <a class=\"fl-list-item-link\" href=\"https:\/\/www.findlaw.com\/consumer\/lemon-law.html\">\n                        Lemon Law\n                    <\/a>\n                <\/li>\n                                                <li class=\"fl-list-item fl-flex\">\n                    <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                    <a class=\"fl-list-item-link\" href=\"https:\/\/www.findlaw.com\/consumer\/online-scams.html\">\n                        Online Scams\n                    <\/a>\n                <\/li>\n                                                <li class=\"fl-list-item fl-flex\">\n                    <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                    <a class=\"fl-list-item-link\" href=\"https:\/\/www.findlaw.com\/consumer\/travel-rules-and-rights.html\">\n                        Rights to Travel\n                    <\/a>\n                <\/li>\n                        <\/ul>\n<\/div>\n\n    <div class=\"popularDirectory\">\n        <div class=\"general-popular-directory \">\n            <div class=\"general-popular-directory-title\">\n                <h3>Attorney Directory<\/h3>\n            <\/div>\n            <ul>\n                                    <li><a href=\"https:\/\/lawyers.findlaw.com\/products-liability-law\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">Product Liability Attorneys<\/a><\/li>\n                                    <li><a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">Consumer Protection Attorneys<\/a><\/li>\n                                    <li><a href=\"https:\/\/lawyers.findlaw.com\/securities-law\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">Securities Attorneys<\/a><\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n\n\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>It&#8217;s important to know your rights and responsibilities as a hotel guest. Find answers to common questions about your rights as a hotel patron at FindLaw.<\/p>\n","protected":false},"author":41135,"featured_media":0,"parent":352712,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"app\/Http\/Controllers\/Templates\/ArticleWithBreadcrumbsController.php","meta":{"_acf_changed":false,"_stopmodifiedupdate":true,"_modified_date":"","_autodraft_ids":[],"_cloudinary_featured_overwrite":false,"_sb_is_suggestion_mode":false,"_sb_show_suggestion_boards":false,"_sb_show_comment_boards":false,"_sb_suggestion_history":"","_sb_update_block_changes":"","_is_real_time_mode":false,"_realtime_collaborators":"","footnotes":"","cf_checklist_status":[]},"categories":[2732],"tags":[],"state_laws_tags":[],"flmsa":[],"class_list":["post-352720","page","type-page","status-publish","hentry","category-consumer"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/pages\/352720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/users\/41135"}],"replies":[{"embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/comments?post=352720"}],"version-history":[{"count":0,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/pages\/352720\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/pages\/352712"}],"wp:attachment":[{"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/media?parent=352720"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/categories?post=352720"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/tags?post=352720"},{"taxonomy":"state_laws_tags","embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/state_laws_tags?post=352720"},{"taxonomy":"flmsa","embeddable":true,"href":"https:\/\/www.findlaw.com\/law-api\/wp-json\/wp\/v2\/flmsa?post=352720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}