{"id":353231,"date":"2016-04-04T10:46:43","date_gmt":"2016-04-04T15:46:43","guid":{"rendered":"https:\/\/ability-fl-prod.internetbrands.com\/ability-law\/injury\/product-liability\/consumer-protection-laws-and-agencies.html"},"modified":"2024-01-19T14:15:49","modified_gmt":"2024-01-19T19:15:49","slug":"consumer-protection-laws-and-agencies","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/injury\/product-liability\/consumer-protection-laws-and-agencies.html","title":{"rendered":"How Do Consumer Protection Agencies Protect Us From Dangerous Products?"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n<div class=\"fl-page-articles fl-section-main fl-section-main-full-width\"><h1 class=\"fl-no-margin-top\">How Do Consumer Protection Agencies Protect Us From Dangerous Products?<\/h1>\n\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/christie-nicholson-j-d\/\">Christie Nicholson, J.D.<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/oni-harton-j-d\/\">Oni Harton, J.D.<\/a>\n                | Last updated\n        <time>\n                            January 19, 2024\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n\n\n<div class=\"fl-key-takeaways fl-mb30\" data-testid=\"fl-key-takeaways\">\n    <div class=\"fl-card-content\">\n        <div class=\"fl-card-body fl-card-bg-teal fl-flex fl-flex-column\">\n                            <h2 class=\"fl-card-title fl-h2 fl-no-margin\">Key Takeaways<\/h2>\n                        <div data-testid=\"loading-message\" data-fui-focus-visible=\"\">\n<div>\n<div id=\"chatMessageResponser56\" class=\"___1yop6mf f336tjw f9ijwd5 fz7g6wx fod5ikn f1s184ao\" aria-live=\"assertive\">\n<div class=\"___1j4t0a1 f1lmfglv f1abmfm4\" aria-hidden=\"false\" data-testid=\"markdown-reply\" data-message-type=\"Chat\">\n<div class=\"___stpibi0 f22iagw f1vx9l62 fk15e71 f1k953kz f137keqj f1rncccw f1stllg3 f1w4kmmc f1tric3v f10dk5ic fx8cdsv f16nlwsl f1eookvz fhjrts3 fqugt2f f10km5jb f18d18k8 f1v1vhmp f1hdmul3 f198vjnp f2dshw1 fjpjndq fnmj2pj ffrrb40 f1mon110 fhajzam fimndk6 fxv4dng fb1rn9k f59wlhv f1xmfh30 f18yf5o5 fmr6chf fw8qy2q ff161sd f1qr7t77 f1yyogn1 foogchg fp5872b f1tpb8gf f1hdgrc8 f1vatr43 frkxccd f9pdzkb f158oiaz ft5kggy f5l4ui7 f13j03li f18xdoka f8off4e f1go6zfc f128n2ra f1jpxw2j f1lwd9n0 fy0b8hm f1g2633v fx4kvgi fkvolse f1gxrt3a f1os76ua f1js9cnw f1g87ej0 freluf8 f1yggaq6 f2i3chp f1151osp florpoh f35kzfz ftp9m57 f1e288vi fz62hnz fixvuys f1nmofwh fc1c6mv f18a2er7 fhvkrdl fhxnn68 f1oce4bo fvhlfan f7tc0t0 f1ngf1n2 ffrzq6x f1yjiq2m f1aqdgql f1huvaf f10ij78l f1k94sa4 fkmfumq f1jvzkyl f1eu24ob f1xbfc1f fmf0lwf f107dsy8 f3w566c f4648sl f13zpkng f7unjfp f8p1rz fzu6h1w f1i1bi6h f1smo7hi f1sk1xod f1kgogdq f1gjktkp ft608jz f19dd9cz fg3xr24 fhd155k f1b8gl2e fg4b9ou flb4lo fdicbfk fgwcyh1 f1jbds0d f1fb9uea f1stuka4 fcrtu6g fwqh0xn f11w66yg f6e0e65 f1vvgu0 f1607507 f1m9bycv f1ntoah8 f1b694rt faql4r2 fpjuhzh fmavl6h\">\n<p>Consumer protection agencies help safeguard the public from dangerous products and unfair business practices. Agencies such as the FDA and CPSC investigate complaints, issue recalls, and enforce safety standards.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<p>Consumers suffer injuries while using defective products or eating dangerous foods all the time. These cases fall under &#8220;<a href=\"https:\/\/www.findlaw.com\/injury\/product-liability\/what-is-product-liability.html\">product liability<\/a>.&#8221; Consumers are at the mercy of product manufacturers and retailers. Consumer protection agencies are critically important to American consumers.<\/p>\n<p>Most manufacturers&#8217; products are safe. When a product poses a safety risk, manufacturers must warn consumers. You should be able to trust that these companies have your health and welfare at heart. Sadly, this isn&#8217;t always the case. It often comes down to a matter of money. Will it cost the company more money to fix a product than it would to settle lawsuits?<\/p>\n<p>Thankfully, agencies such as the Federal Trade Commission (FTC) and the Consumer Product Safety Commission are there to keep you and your family safe.<\/p>\n<p>This article discusses some helpful consumer protection agencies. It also explains how to protect yourself and your loved ones from dangerous products. Finally, it describes what you can do if you&#8217;re hurt using a <a href=\"https:\/\/www.findlaw.com\/injury\/product-liability\/get-legal-help-with-a-defective-product-injury.html\">defective product<\/a>.<\/p>\n<p>You can file a complaint if harmed by a defective product. But some situations may necessitate professional legal help. If you have been injured by a consumer product, consider contacting a <a href=\"https:\/\/lawyers.findlaw.com\/products-liability-law\/\" target=\"_blank\" rel=\"noopener\">product liability attorney<\/a> near you. An experienced attorney has the knowledge, tools, and resources to build a strong case, negotiate on your behalf, and help recover the compensation you deserve.<\/p>\n<h2>How a Network of Laws Keeps Consumers Safe<\/h2>\n<p>Most consumers do their homework before making large purchases. But, when it comes to everyday products, most of us buy whatever is available. This makes us vulnerable to dangerous products. Thankfully, several laws, regulations, and agencies are looking out for us.<\/p>\n<p>At the same time, many companies try to take advantage of consumers. For this reason, government and non-profit agencies have come together to\u00a0<a href=\"https:\/\/www.findlaw.com\/consumer.html\">protect us<\/a>\u00a0from scams and unfair business practices.<\/p>\n<p>Laws that keep us safe from unsafe products and scams include the following:<\/p>\n<ul>\n<li>The\u00a0<a href=\"https:\/\/www.cpsc.gov\/Regulations-Laws--Standards\/Statutes\" target=\"_blank\" rel=\"noopener\">Consumer Products Safety Act<\/a>\u00a0is the most significant consumer protection law. It makes selling, distributing, or importing products that don&#8217;t follow safety regulations illegal. Violating safety regulations can result in civil and criminal penalties for the company.<\/li>\n<li>The Consumer Protection Act covers all consumer goods. It provides a remedy for consumers harmed by unwieldy companies. It also offers recourse to consumers hurt by dangerous or defective products.<\/li>\n<li><a href=\"https:\/\/www.nclc.org\/issues\/how-well-do-states-protect-consumers.html\" target=\"_blank\" rel=\"noopener\">The National Consumer Law Center<\/a>\u00a0offers a detailed consumer rights and protection agency list. This site explains the laws that protect consumers. It also provides resources for people hurt by dangerous products or harmed by unfair business practices.<\/li>\n<li>The <a href=\"https:\/\/www.fda.gov\/\" target=\"_blank\" rel=\"noopener\">U.S. Food and Drug Administration<\/a> (FDA) sets rules and guidelines for specific companies. Pharmaceutical companies, for instance, must submit new drugs to the FDA for approval before they can market them for sale. The same is true for food and beverage manufacturers.<\/li>\n<\/ul>\n<p>Of course, this list is not exhaustive. Many laws and programs protect consumers in the United States. Some of these offer consumer education. Others help consumers identify deceptive acts and false advertising.<\/p>\n<p>For example, if you believe a company is engaging in fraudulent business practices, you can seek help from these agencies. The same is true if you are the victim of misrepresentation.<\/p>\n<h2>What Product Safety Agencies Do<\/h2>\n<p>Product safety agencies perform various functions depending on the agency&#8217;s purpose and responsibilities.<\/p>\n<h3>Investigating Consumer Complaints<\/h3>\n<p>One important responsibility is investigating consumer complaints. When consumers suffer harm using a dangerous or defective product, they can file a complaint with one of these agencies. They&#8217;ll investigate the claim and notify the necessary parties.<\/p>\n<h3>Issuing Recalls<\/h3>\n<p>These agencies also issue recalls when they determine a product is dangerous. Some agencies, such as the\u00a0<a href=\"https:\/\/www.ftc.gov\/about-ftc\/bureaus-offices\/bureau-consumer-protection\" target=\"_blank\" rel=\"noopener\">Bureau of Consumer Protection<\/a>, post information about these recalls to alert consumers to new dangers.<\/p>\n<p>One of the critical product safety agencies is the Consumer Product Safety Commission. The\u00a0<a href=\"https:\/\/www.cpsc.gov\/Business--Manufacturing\/Testing-Certification\" target=\"_blank\" rel=\"noopener\">CPSC helps test potentially dangerous products<\/a>\u00a0before they are available. They also spread safety information to the public.<\/p>\n<h2>Types of Product Safety Agencies<\/h2>\n<p>There&#8217;s no way to list all the state and federal consumer protection agencies here. But there are a few that you should know. The list below describes the consumer protection laws and regulations these agencies issue and the services they provide. (See\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/product-liability\/legal-basis-for-liability-in-product-cases.html\">Legal Basis for Liability in Product Cases<\/a>\u00a0to learn how the law protects consumers from dangerous products.)<\/p>\n<ul>\n<li><a href=\"https:\/\/www.cpsc.gov\/\" target=\"_blank\" rel=\"noopener\">The U.S. Consumer Product Safety Commission<\/a>\u00a0(CPSC). Addresses &#8220;unreasonable risks&#8221; of injury from hazardous consumer products. The CPSC develops uniform safety standards and conducts research. The CPSC also issues consumer product safety alerts and product recalls. The national Consumer Product Safety Line is 800-638-2772. You can also fill out a\u00a0<a href=\"https:\/\/www.saferproducts.gov\/\" target=\"_blank\" rel=\"noopener\">consumer complaint form<\/a>\u00a0to\u00a0<a href=\"https:\/\/www.cpsc.gov\/About-CPSC\/Consumer-Ombudsman\" target=\"_blank\" rel=\"noopener\">report an unsafe product<\/a>.<\/li>\n<li><a href=\"https:\/\/www.osha.gov\/\" target=\"_blank\" rel=\"noopener\">The Occupational Safety and Health Administration<\/a>\u00a0(OSHA). Regulates industry and construction. Its whistleblower statutes also protect employees who report unfair industry practices and unsafe working conditions for the following sectors: airlines, consumer products, food safety, health care, and public transportation.<\/li>\n<li><a href=\"http:\/\/www.epa.gov\/\" target=\"_blank\" rel=\"noopener\">The Environmental Protection Agency<\/a>\u00a0(EPA). Regulates many industry sectors. These include agriculture, construction, transportation, natural resources, and energy. Its environmental laws cover chemicals, cosmetics, food, and toxic substances. (See\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-laws-and-regulations\/overview-key-federal-environmental-laws.html\">Key Federal Environmental Laws<\/a>\u00a0to learn more.)<\/li>\n<li><a href=\"http:\/\/www.fda.gov\/\" target=\"_blank\" rel=\"noopener\">The U.S. Food and Drug Administration<\/a>\u00a0(FDA). Sets standards and issues food, drugs, medical devices, and cosmetics recalls.<\/li>\n<li><a href=\"https:\/\/www.nhtsa.gov\/\" target=\"_blank\" rel=\"noopener\">The National Highway Traffic Safety Administration<\/a>\u00a0(NHTSA). Issues vehicle safety standards. It also provides information on\u00a0<a href=\"https:\/\/www.findlaw.com\/injury\/product-liability\/car-defects-the-concept-of-crashworthiness.html\">crash test ratings<\/a>\u00a0and investigates motor vehicle defects.<\/li>\n<li><a href=\"http:\/\/www.fhwa.dot.gov\/\" target=\"_blank\" rel=\"noopener\">The Federal Highway Administration<\/a>. Conducts roadway safety research and audits.<\/li>\n<li><a href=\"http:\/\/www.trb.org\/Main\/Home.aspx\" target=\"_blank\" rel=\"noopener\">The Transportation Research Board<\/a>. Furnishes abstracts of highway engineering articles. It researches the deployment of automated vehicles and regulates issues of marine transportation.<\/li>\n<li><a href=\"http:\/\/www.uscg.mil\/\" target=\"_blank\" rel=\"noopener\">The United States Coast Guard<\/a>. Investigates consumer complaints of defective boats. It sets safety standards and makes factory inspections. The Coast Guard notifies boat owners when it finds defects.<\/li>\n<\/ul>\n<h2>State Safety Investigation Resources<\/h2>\n<p>You may be wondering what to do if you need to report an unsafe product. First, check if your state&#8217;s attorney general has posted information about the dangerous product.<\/p>\n<p>Every state has a consumer protection division.\u00a0<a href=\"https:\/\/www.findlaw.com\/state\/consumer-laws.html\">Find the office for your state<\/a>. You will find links to state and city consumer protection offices when you visit a state page.<\/p>\n<p>Once you find your local consumer protection office&#8217;s contact information, call, email, or complete any online form. Most agencies let you register a complaint online. You can also do so through email.<\/p>\n<p>Once you report the unsafe condition, the agency will conduct an investigation. Remember that you can only expect a full investigation if the hazardous condition is significant. The agency will likely do a cursory review of your claim and determine if it needs further action based on your report and similar reports from other consumers.<\/p>\n<p>Another thing you should do, regardless of whether you report the issue, is contact a\u00a0<a href=\"https:\/\/lawyers.findlaw.com\/products-liability-law\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">products liability attorney<\/a>. They are familiar with the complaint process and can help you take legal action if necessary.<\/p>\n<h2>Government Agencies Also Protect Consumers from Unfair Practices<\/h2>\n<p>Consumer protection agencies&#8217; primary concern is protecting people from unsafe products. At the same time, the federal government also wants to protect us from unfair business practices and fraud. For example, the risk of identity theft has risen with so many people <a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/how-do-i-shop-safely-online.html\">shopping online<\/a>. There are also many telemarketing scams aimed at deceiving and taking advantage of consumers.<\/p>\n<p>One primary agency protecting us from such threats is the <a href=\"https:\/\/www.consumerfinance.gov\/complaint\/\" target=\"_blank\" rel=\"noopener\">Consumer Financial Protection Bureau<\/a> (CFPB). This agency helps people with consumer credit discrepancies. It also ensures that all lenders and financial companies follow the <a href=\"https:\/\/www.findlaw.com\/bankruptcy\/debt-relief\/debt-collection-laws.html\">Fair Debt Collection Practices Act<\/a>. The agency monitors debt collectors attempting to recover money owed on credit cards and other loans.<\/p>\n<p>The CFPB also helps victims of consumer fraud. If a financial institution defrauds a person, the CFPB helps the consumer.<\/p>\n<h2>Learn More About Consumer Protection Laws From an Attorney<\/h2>\n<p>Consumer protection laws keep you safe. Sadly, some dangerous products escape their attention. You have rights if a defective product hurts you or your loved one. First, seek medical attention immediately. Then, you should contact a\u00a0<a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">consumer protection attorney<\/a>.<\/p>\n<p>There are federal laws and federal agencies governing the safety of consumer goods. Your product liability attorney will help you seek justice under these laws. Most law firms offer new clients a free case evaluation. This lets you learn if your case has merit and what to do moving forward.<\/p>\n<p>FindLaw&#8217;s directory of <a href=\"https:\/\/lawyers.findlaw.com\/products-liability-law\/\" target=\"_blank\" rel=\"noopener\">product liability attorneys<\/a> can get you started. Select your state or city to review contact and ratings information for local experts. Your search results will also link you to additional details about the attorneys\u2019 experience with consumer protection and product liability cases.<br \/><br \/><\/p>\n\n\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g 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