{"id":355844,"date":"2016-04-04T10:46:17","date_gmt":"2016-04-04T15:46:17","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/healthcare\/patient-rights\/what-can-i-do-after-an-improper-disclosure-of-medical-records.html"},"modified":"2023-07-26T13:41:26","modified_gmt":"2023-07-26T18:41:26","slug":"what-can-i-do-after-an-improper-disclosure-of-medical-records","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/healthcare\/patient-rights\/what-can-i-do-after-an-improper-disclosure-of-medical-records.html","title":{"rendered":"What Can I Do After an Improper Disclosure of Medical Records?"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n    \n    <div class=\"fl-page-articles fl-section-main fl-section-main-full-width\">\n        <h1 class=\"fl-no-margin-top\">What Can I Do After an Improper Disclosure of Medical Records?<\/h1>\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-mccall-j-d\/\">Melissa McCall, J.D.<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/aviana-cooper-esq\/\">Aviana Cooper, Esq.<\/a>\n                | Last updated\n        <time>\n                            July 26, 2023\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n<p>Protecting patients&#8217; privacy rights is an essential aspect of public health. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) protects patient privacy. Under this federal law, patients have the right to their medical records. This includes the right to &quot;inspect, review and receive a copy of their medical records.&quot;<\/p>\r\n<p>What is an improper disclosure of medical records?<\/p>\r\n<p>Here&#8217;s an example: a doctor faxes a patient&#8217;s HIV status to the patient&#8217;s employer. They should have faxed it to their new health care provider. Although this was not intentional, it is an improper disclosure of medical records. The provider sent the patient&#8217;s medical status to the wrong party. Improper disclosure includes unintentional acts, security breaches, and improper maintenance of patient records.<\/p>\r\n<p>Patients have remedies under federal law for improper disclosure of their medical records. Unfortunately, this does not include the patient&#8217;s right to sue for compensation. The following article explores improper disclosure of medical records and patient privacy rights. It also looks at medical records and exemptions of privacy rules. Finally, it includes a few remedies for improper disclosure of medical records.<\/p>\r\n<h2>HIPAA and Medical Records<\/h2>\r\n<p>HIPAA is a federal law that establishes data privacy protections. It also provides security safeguards for a person&#8217;s identifiable health information. Health data includes more than a patient&#8217;s essential health information. It consists of a patient&#8217;s social security number or date of birth. This data\u2014protected health information\u2014is often part of a person&#8217;s medical records.<\/p>\r\n<h3>HIPAA<\/h3>\r\n<p>HIPAA requires health care providers, health insurance companies, and other &quot;covered entities&quot; to get patient consent before sharing their medical information. A covered entity is a health provider, health plan, or health clearinghouse. Health providers include:<\/p>\r\n<ul>\r\n<li>Mental health practitioners<\/li>\r\n<li>Dentists<\/li>\r\n<li>Nursing homes<\/li>\r\n<li>Pharmacies<\/li>\r\n<\/ul>\r\n<p>Health plans include health insurance companies, HMOs, and government programs like Medicaid. HIPAA applies to covered entities and their business associates. HIPAA privacy rules apply to business associates and their subcontractors. Covered entities need a patient&#8217;s written authorization to share confidential information. This includes life insurance companies or business associates. If a patient has a personal representative, that person must provide written authorization.<\/p>\r\n<h3>Medical Records<\/h3>\r\n<p>Medical records are part of patient care. Medical records are updated regularly. This includes medical history and laboratory test results. As technology has advanced, so has record keeping. Today, most medical records are in electronic form. Only the patient and their personal representative can access their health care information. Often providers need a written request. They may request copies of their medical records. Providers have up to 30 days to provide documents.<\/p>\r\n<h3>Exceptions to HIPAA<\/h3>\r\n<p>There are exceptions to HIPAA&#8217;s Privacy Rule. These limited exceptions generally apply when a patient is either absent or unconscious. The provider may share patient information with a family member, representative, or friend. They may do so if they believe it is in the patient&#8217;s best interest. They may also share information with someone paying for your treatment. This exception only applies when the patient is absent or cannot consent.<\/p>\r\n<p>For example, say a patient has&nbsp;<a href=\"https:\/\/www.hhs.gov\/hipaa\/for-individuals\/faq\/524\/if-i-am-unconscious-can-my-health-care-provider-still-share-my-health-information-with-family\/index.html\" target=\"_blank\" rel=\"noopener\">emergency surgery<\/a>&nbsp;and is unconscious after the surgery. The surgeon can update the spouse in this scenario. The provider can only provide information about the procedure. Another example is if a patient asks their friend to pick up their medication. The pharmacist may only give the friend medication-related information.<\/p>\r\n<p>Physicians may share medical records with another provider&nbsp;<a href=\"https:\/\/www.ama-assn.org\/practice-management\/hipaa\/sharing-health-data-hipaa-may-allow-more-freedom-you-think\" target=\"_blank\" rel=\"noopener\">if necessary for<\/a>&nbsp;treatment. There are three requirements both covered entities must meet. First, they must have (or have had) a relationship with the patient. Second, the disclosure relates to the relationship between the patient and providers. Finally, they can only share minimal information necessary to provide health care services.<\/p>\r\n<h2>Improper Disclosure of Medical Records<\/h2>\r\n<p>The improper disclosure of medical records is different from the exceptions listed above. Here are a few&nbsp;<a href=\"https:\/\/www.hhs.gov\/hipaa\/for-professionals\/compliance-enforcement\/examples\/all-cases\/index.html\" target=\"_blank\" rel=\"noopener\">examples<\/a>&nbsp;of improper disclosure of medical records:<\/p>\r\n<ul>\r\n<li>An insurance company sends a patient&#8217;s explanation of benefits (EOB) to an unauthorized family member<\/li>\r\n<li>A pharmacy tech puts a patient&#8217;s Medicaid card in another patient&#8217;s bag<\/li>\r\n<li>Hospital employees discuss a patient&#8217;s STI results in front of other patients<\/li>\r\n<\/ul>\r\n<p>These examples include a covered entity, a patient, and protected information. Each example also consists of improper disclosure of medical records.<\/p>\r\n<h2>Take Action After an Improper Disclosure<\/h2>\r\n<p>There are several remedies for improper disclosure of a patient&#8217;s health information. These do not include suing a covered entity under federal law. HIPAA does not have a private cause of action for improper disclosure. This means patients can&#8217;t file a lawsuit under HIPAA. Patients can file complaints with the Department of Health and Human Services. Patients have a few options for improper disclosure of their medical records. These options include the following:<\/p>\r\n<ul>\r\n<li>Filing a complaint with the HHS&#8217;s Office for Civil Rights (OCR). The OCR is like a law enforcement arm of the HHS; it&nbsp;<a href=\"https:\/\/www.hhs.gov\/hipaa\/filing-a-complaint\/index.html\" target=\"_blank\" rel=\"noopener\">investigates<\/a>&nbsp;complaints against covered entities<\/li>\r\n<li>Filing a complaint with a professional board, such as the state Board of Medicine or the Board of Nursing<\/li>\r\n<\/ul>\r\n<h3>State-Level Remedies<\/h3>\r\n<p>Patients may have a cause of action for medical privacy violations under state law. State law remedies include the right to sue for&nbsp;<a href=\"https:\/\/www.findlaw.com\/injury\/torts-and-personal-injuries\/invasion-of-privacy.html\">invasion of privacy<\/a>. It also consists of a&nbsp;<a href=\"https:\/\/www.findlaw.com\/injury\/medical-malpractice\/breaches-of-doctor-patient-confidentiality.html\">breach of doctor-patient confidentiality<\/a>. State attorney generals can sue for damages for HIPAA violations. Patients can file a complaint with their state&#8217;s attorney general.<\/p>\r\n<h2>Get Legal Help<\/h2>\r\n<p>If you&#8217;ve experienced an improper disclosure of your medical rights, there is help. An experienced local&nbsp;<a href=\"https:\/\/lawyers.findlaw.com\/health-health-care-law\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">health care law attorney<\/a>&nbsp;can help you file complaints. They can also provide sound advice on the right direction to take.<\/p>\r\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path id=\"Vector\"\n       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3.40212 1.47599C3.0346 1.78839 2.79235 2.22309 2.72003 2.7L1.34003 11.7C1.29652 11.9866 1.31586 12.2793 1.39669 12.5577C1.47753 12.8362 1.61793 13.0937 1.80817 13.3125C1.99842 13.5313 2.23395 13.7061 2.49846 13.8248C2.76297 13.9435 3.05012 14.0033 3.34003 14H9.00003Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3423\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"\/>\n                        <\/clipPath>\n                    <\/defs>\n                <\/svg>\n            <\/i>\n        <\/button>\n    <\/div>\n    <span class=\"was-this-helpful__taken-action fl-text-sm-bold\"><\/span>\n    <div class=\"was-this-helpful__feedback-container\">\n        <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n            <p 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was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Solved my problem\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--solved-problem\"\n                        >Solved my problem<\/label>\n                    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for=\"was-this-helpful__radio-button--missing-info\"\n                        >Missing the information I need<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--complicated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Too complicated\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--complicated\"\n                        >Too complicated \/ too many steps<\/label>\n                    <\/div>\n                    <div 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     class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n\n\n    <\/div>\n    \n    <div class=\"fl-section-sidebar\">\n        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health care system is complex\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Complex heath care cases (such as medical malpractice, bioethics, or health advocacy) may need the support of an attorney\n\n                <\/li>\n                    <\/ul>\n                    <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n                <p>Protect your patient rights with an attorney at your side. An attorney can offer tailored advice and help prevent common mistakes.<\/p>\n\n            <\/div>\n                            <div class=\"fl-editors-summary-content-link fl-flex\" data-testid=\"fl-editors-summary-content-link\">\n                <i class=\"fa fa-angle-right medium\" aria-hidden=\"true\"><\/i>\n                <p class=\"find-attorney\"><a href=\"https:\/\/lawyers.findlaw.com\/health-health-care-law\/#USER_GEO\/?fli=esum:FL28\" target=\"_blank\" rel=\"noopener\">Find a local attorney<\/a><\/p>\n\n            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"email-subscription fl-mb30\">\n    <div class=\"email-subscription-header\">\n        <div class=\"email-subscription-header-content\">\n            <h3 class=\"fl-callout-sm fl-no-margin\">Stay Up-to-Date With How the Law Affects Your Life<\/h3>\n        <\/div>\n        <div class=\"email-subscription-header-image fl-flex fl-items-end\">\n            <img decoding=\"async\"\n                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