{"id":357981,"date":"2016-04-04T10:46:18","date_gmt":"2016-04-04T15:46:18","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/hirealawyer\/choosing-the-right-lawyer\/consumer-law.html"},"modified":"2024-04-04T14:34:54","modified_gmt":"2024-04-04T19:34:54","slug":"consumer-law","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/consumer-law.html","title":{"rendered":"What Do Consumer Law Attorneys Do?"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n<div class=\"fl-page-articles fl-section-main fl-section-main-full-width\"><h1 class=\"fl-no-margin-top\">What Do Consumer Law Attorneys Do?<\/h1>\n\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/susan-buckner-j-d\/\">Susan Buckner, J.D.<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-bender-esq\/\">Melissa Bender, Esq.<\/a>\n                | Last updated\n        <time>\n                            April 04, 2024\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n\n\n    <div class=\"fl-callout-text article-blockquote\">\n        <div>\n<div id=\"UXv1A5BbjbXyqpgirAEzC-content-0\">\n<p>Consumer law protects people from unfair or deceptive business practices and ensures companies follow rules on advertising, credit reporting, debt collection, and product safety. When problems arise, consumer law attorneys help individuals understand their rights and take action against businesses that violate them.<\/p>\n<\/div>\n<\/div>\n<div><\/div>\n\n    <\/div>\n\n\n\n<p>Consumer law creates a balance between buyers and sellers. It also prevents sellers from using dishonest tactics. These laws also give consumers a means to hold businesses accountable and seek legal remedies for violations.<\/p>\n<p>This article explains this area of law and what you should know as a consumer. You&#8217;ll also learn about the role of <a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/\" target=\"_blank\" rel=\"noopener\">consumer protection attorneys<\/a> and when you may need one to protect and enforce your rights.<\/p>\n<h2>Important Consumer Laws To Know<\/h2>\n<p>State and federal laws regulate consumer law. Some of these laws include:<\/p>\n<ul>\n<li>The <a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-finances\/the-fair-debt-collection-practices-act.html\">Fair Debt Collection Practices Act<\/a> (FDCPA).\u00a0This law bars debt collectors from using unfair and deceptive methods to collect outstanding debts.<\/li>\n<li>The <a href=\"https:\/\/www.ftc.gov\/legal-library\/browse\/statutes\/fair-credit-reporting-act\" target=\"_blank\" rel=\"noopener\">Fair Credit Reporting Act<\/a> (FCRA)\u00a0protects information gathered by consumer reporting agencies. Along with credit card agencies, the FCRA protects data collected by medical offices. The FCRA protects consumers from identity theft.<\/li>\n<li>The\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-operations\/internet-and-e-commerce.html\">Payment Card Industry Data Security Standard<\/a>\u00a0(PCI-DSS)\u00a0is an industry-wide standard that all retail and wholesale companies must meet for credit card protection.<\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/smallbusiness\/business-operations\/essential-advertising-rules-for-your-businesses.html\">The Lanham Act<\/a>\u00a0(15 U.S.C. \u00a7 1125(a)\u00a0bans false advertising and deceptive practices.<\/li>\n<\/ul>\n<p>The <a href=\"https:\/\/www.ftc.gov\/\" target=\"_blank\" rel=\"noopener\">Federal Trade Commission<\/a> (FTC) monitors companies for scams and unlawful business practices. The state attorney general or consumer protection agency may <a href=\"https:\/\/www.findlaw.com\/consumer\/credit-banking-finance\/what-consumer-protection-agencies-do.html\">handle state laws<\/a>.<\/p>\n<h2>Legal Remedies for Consumer Law Violations<\/h2>\n<p>Lawmakers have been more proactive in passing consumer protection laws. Merchants and sellers may need help keeping up with this area of law. Consumer rights are critical, but sellers need legal advice from a <a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/\" target=\"_blank\" rel=\"noopener\">consumer law attorney<\/a> to understand changes.<\/p>\n<p>Laws provide a &#8220;safe harbor&#8221; period for businesses to transition to new regulations. When companies fail to comply, consumers can file complaints with state regulators. They can also bring legal action or join <a href=\"https:\/\/www.findlaw.com\/litigation\/legal-system\/class-action-cases.html\">class action suits<\/a>.<\/p>\n<p>Consider consulting a consumer protection lawyer if you have a consumer law issue. Enforcing consumer protection laws is complex and overwhelming without legal help.<\/p>\n<p>Consumer law focuses on civil remedies, such as lawsuits. Some consumer protection laws also allow criminal sanctions. Such laws have titles like <a href=\"https:\/\/www.findlaw.com\/state\/florida-law\/florida-deceptive-trade-practices-laws.html\">Florida&#8217;s Unfair and Deceptive Trade Practices Act<\/a> (UDTPA).<\/p>\n<p>Most criminal sanctions are injunctive, not penal. This means the consequences in consumer protection cases aren&#8217;t traditional punishments like jail time. They usually involve court orders requiring a business to stop unlawful practices or comply with specific rules.<\/p>\n<h2>How To Find a Consumer Law Lawyer Near You<\/h2>\n<p>An experienced lawyer can help you explore your legal options if you&#8217;ve experienced a consumer rights violation.<\/p>\n<p>Because state law is relevant, your attorney should be licensed in your state. FindLaw&#8217;s directory of <a href=\"https:\/\/lawyers.findlaw.com\/consumer-protection\/\" target=\"_blank\" rel=\"noopener\">consumer protection attorneys<\/a> can get you started. Enter your city and ZIP code for a list of qualified legal professionals in your area. Your search results will also show ratings and contact information.<\/p>\n<h2>Consumer Law Terms To Know<\/h2>\n<p>The following terms are often used when discussing consumer protection laws.<\/p>\n<ul>\n<li><strong>Consumer goods<\/strong>\u00a0\u2014 Goods bought by a person for personal, family, or household uses<\/li>\n<li><strong>Consumer protection laws<\/strong>\u00a0\u2014 Laws that <a href=\"https:\/\/www.findlaw.com\/consumer.html\">protect consumers<\/a> against unfair trade practices<\/li>\n<li><strong>Warranty\u00a0<\/strong>\u2014 An <a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/consumer-warranty-basics.html\">express or implied promise<\/a> that a product or service is of acceptable quality or standards<\/li>\n<li><strong>Consumer Product Safety Commission<\/strong>\u00a0\u2014 A <a href=\"https:\/\/www.cpsc.gov\/\" target=\"_blank\" rel=\"noopener\">federal agency<\/a> that establishes mandatory product safety standards<\/li>\n<li><strong>Magnuson-Moss Warranty Act<\/strong>\u00a0\u2014 A <a href=\"https:\/\/www.findlaw.com\/consumer\/consumer-transactions\/warranty-laws-and-the-magnuson-moss-warranty-act.html\">federal law<\/a> requiring that manufacturers make consumer goods warranties fully and conspicuously disclosed in readily understood language<\/li>\n<li><strong>Equal Credit Opportunity Act<\/strong>\u00a0\u2014 A <a href=\"https:\/\/www.findlaw.com\/consumer\/credit-banking-finance\/equal-credit-opportunity-act.html\">federal law<\/a> banning creditors from discriminating against applicants based on race, color, religion, national origin, age, sex, or marital status<\/li>\n<\/ul>\n<h2>Related Practice Areas<\/h2>\n<p>Consumer law often overlaps with other practice areas, including:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/lemon-law.html\">Lemon Law<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/debtor-creditor.html\">Debtor\/Creditor<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/product-liability-law.html\">Product Liability Law<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/business-and-commercial-law.html\">Business and Commercial Law<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/personal-injury-plaintiff.html\">Personal Injury \u2014 Plaintiff<\/a><\/li>\n<\/ul>\n\n\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path id=\"Vector\"\n                              d=\"M6 21H3C2.46957 21 1.96086 20.7893 1.58579 20.4142C1.21071 20.0391 1 19.5304 1 19V12C1 11.4696 1.21071 10.9609 1.58579 10.5858C1.96086 10.2107 2.46957 10 3 10H6M13 8V4C13 3.20435 12.6839 2.44129 12.1213 1.87868C11.5587 1.31607 10.7956 1 10 1L6 10V21H17.28C17.7623 21.0055 18.2304 20.8364 18.5979 20.524C18.9654 20.2116 19.2077 19.7769 19.28 19.3L20.66 10.3C20.7035 10.0134 20.6842 9.72068 20.6033 9.44225C20.5225 9.16382 20.3821 8.90629 20.1919 8.68751C20.0016 8.46873 19.7661 8.29393 19.5016 8.17522C19.2371 8.0565 18.9499 7.99672 18.66 8H13Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\"\n                              stroke-linejoin=\"round\"><\/path>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3418\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"><\/rect>\n                        <\/clipPath>\n                    <\/defs>\n                <\/svg>\n            <\/i>\n        <\/button>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"No\"\n                value=\"no\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">No<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-down\" clip-path=\"url(#clip0_604_3423)\">\n                        <path id=\"Vector\"\n                              d=\"M16 0.999995H18.67C19.236 0.989986 19.7859 1.18813 20.2154 1.55681C20.645 1.9255 20.9242 2.43905 21 3V10C20.9242 10.5609 20.645 11.0745 20.2154 11.4432C19.7859 11.8119 19.236 12.01 18.67 12H16M9.00003 14V18C9.00003 18.7956 9.3161 19.5587 9.87871 20.1213C10.4413 20.6839 11.2044 21 12 21L16 12V0.999995H4.72003C4.2377 0.994543 3.76965 1.16359 3.40212 1.47599C3.0346 1.78839 2.79235 2.22309 2.72003 2.7L1.34003 11.7C1.29652 11.9866 1.31586 12.2793 1.39669 12.5577C1.47753 12.8362 1.61793 13.0937 1.80817 13.3125C1.99842 13.5313 2.23395 13.7061 2.49846 13.8248C2.76297 13.9435 3.05012 14.0033 3.34003 14H9.00003Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n         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               <input\n                                id=\"was-this-helpful__radio-button--understandable\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Easy to understand\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n             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was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--dated\"\n                        >Out of date<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--negative-other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"fl-section-sidebar\"><div class=\"fl-editors-summary\" data-testid=\"fl-editors-summary\">\n    \n    <div class=\"fl-editors-summary-content\" data-testid=\"fl-editors-summary-content\">\n                    <h2>Can I Solve This on My Own or Do I Need an Attorney?<\/h2>\n                <div class=\"fl-editors-summary-content-main\" data-testid=\"fl-editors-summary-content-main\">\n            \n        <\/div>\n        <ul class=\"fl-list-style-none\">\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Legal cases for identify theft, scams, or the Equal Credit Opportunity Act require legal help\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    An attorney can enforce your rights for safe products, fair transactions, and legal credit\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    You may not need your own lawyer to join a class action lawsuit\n\n                <\/li>\n                    <\/ul>\n                    <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n                <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n<div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n<p>Most legal situations can benefit from an attorney\u2019s guidance. 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