{"id":358025,"date":"2016-04-04T10:46:22","date_gmt":"2016-04-04T15:46:22","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/hirealawyer\/choosing-the-right-lawyer\/lawyer-complaints.html"},"modified":"2023-10-24T11:14:30","modified_gmt":"2023-10-24T16:14:30","slug":"lawyer-complaints","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/lawyer-complaints.html","title":{"rendered":"Lawyer Complaints"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n<div class=\"fl-page-articles fl-section-main fl-section-main-full-width\"><h1 class=\"fl-no-margin-top\">Lawyer Complaints<\/h1>\n\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/susan-buckner-j-d\/\">Susan Buckner, J.D.<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/melissa-bender-esq\/\">Melissa Bender, Esq.<\/a>\n                | Last reviewed\n        <time>\n                            October 24, 2023\n                    <\/time>\n    <\/div>\n\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n\n\n    <div class=\"fl-callout-text article-blockquote\">\n        <p>When an attorney neglects a case, mismanages funds, or violates professional conduct rules, you may have grounds to file a complaint with your state bar association. Understanding common issues\u2014like poor communication, conflicts of interest, or fee disputes\u2014can help you recognize misconduct and take steps to protect your rights.<\/p>\n<p>&nbsp;<\/p>\n\n    <\/div>\n\n\n\n<p>People turn to lawyers during critical moments in their lives. When you need legal advice, chances are something has gone wrong or is about to go wrong. The American Bar Association (ABA) has created\u00a0<a href=\"https:\/\/www.americanbar.org\/groups\/professional_responsibility\/publications\/model_rules_of_professional_conduct\/model_rules_of_professional_conduct_table_of_contents\/\" target=\"_blank\" rel=\"noopener\">Rules of Professional Conduct<\/a>\u00a0to ensure ethical conduct in the practice of law.<\/p>\n<p>Most attorneys take their legal duties seriously. But what happens when an attorney violates a client&#8217;s trust? How do you know when a lawyer has done something wrong? Not all attorney-client conflicts are ethical violations, but you should know if your attorney has mistreated you.<\/p>\n<p>Clients rely on lawyers to act ethically, communicate clearly, and handle their cases with diligence. Keep reading to learn what constitutes misconduct and your options if your attorney fails to meet their ethical obligations.<\/p>\n<h2>Professional Conduct and Ethical Rules<\/h2>\n<p><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/state-bar-associations.html\">State bar associations<\/a>\u00a0have modeled their rules of conduct after the ABA&#8217;s rules. They are nearly identical except for some local variations regarding legal fees. If a client needs to file an attorney complaint, they should contact their local bar association first. Each state is responsible for lawyer discipline and complaints.<\/p>\n<p>Not all attorney-client disagreements require disciplinary action. However, <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/ethics-and-professional-responsibility.html\">violations of ethical rules<\/a> may begin with minor disagreements. According to the ABA, the most common attorney discipline complaints filed with the bar association involve:<\/p>\n<ul>\n<li>Neglect<\/li>\n<li>Lack of communication<\/li>\n<li>Misrepresentation or dishonesty<\/li>\n<li>Scope of representation<\/li>\n<li>Fee disputes<\/li>\n<\/ul>\n<p>The ABA links neglect and poor communication together. Attorney neglect, also called lack of diligence, means the attorney is not giving your case their full attention and proper care. There could be valid reasons why an attorney cannot devote full time to your legal matter, but you deserve an explanation if that&#8217;s the case. For instance, if the attorney has a trial that requires all their attention, your case might be sidelined or given to a paralegal for a few weeks.<\/p>\n<p>This leads to the second most common issue between lawyers and clients: poor communication. If your lawyer fails to return phone calls or emails promptly, it is not necessarily unethical conduct. If it continues, though, it may become a violation. ABA rules of conduct require explanations of limits on lawyer conduct in ways the client can understand. This allows them to seek other representation if necessary.<\/p>\n<h2>Misconduct and Malpractice<\/h2>\n<p>While you may want to <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/state-bar-associations.html\">contact the bar association<\/a> for lapses in communication, a lawyer failing to answer your calls or texts may not mean disciplinary action. It takes more to raise the attorney&#8217;s action to the level of misconduct. The ABA takes disciplinary action against attorneys for conduct that involves:<\/p>\n<ul>\n<li>Conflicts of interest, as attorneys cannot represent more than one client in the same case. They are also barred from having business interests adverse to any client or accepting gifts from clients for legal services<\/li>\n<li>Charging <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/attorney-fees-and-agreements\/fee-disputes.html\">excessive attorney&#8217;s fees<\/a>, misrepresenting fee agreements, or improper fee-splitting between attorneys<\/li>\n<li>Commingling\u00a0law firm funds with client security funds or failing to pay settlement funds after a <a href=\"https:\/\/www.findlaw.com\/legalblogs\/personal-injury\/what-is-a-contingency-fee\/\">contingency case<\/a><\/li>\n<li>Allowing non-lawyers in the firm to engage in the unauthorized practice of law<\/li>\n<li>Committing any criminal or discriminatory act<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/legal-malpractice.html\">Legal malpractice<\/a>\u00a0occurs when a lawyer fails to handle a case with due diligence and competence or acts with intent to do harm. Although none of these actions alone constitute malpractice, they could become malpractice if the attorney&#8217;s actions harmed your case.<\/p>\n<h2>Managing Attorney-Client Problems<\/h2>\n<p>Once you&#8217;ve <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer.html\">found the right lawyer<\/a>, issues with communication or fees may seem like the price you pay for help with your legal issues. However, your attorney works for you, and you deserve the best legal help available \u2014 not what you can put up with.<\/p>\n<p>You can avoid some issues upfront with some basic precautions:<\/p>\n<ul>\n<li>Discuss the timeline of your case with your attorney and set realistic expectations.<\/li>\n<li>Review your <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/attorney-fees-and-agreements.html\">fee agreement<\/a> carefully. Ask for an explanation of anything you don&#8217;t understand.<\/li>\n<li>If your attorney requests additional information, provide it promptly.<\/li>\n<li>Keep track of all contact with your lawyer, including phone calls and texts. Be sure your contact information is current.<\/li>\n<\/ul>\n<p>Remember, communication is a two-way street. If your attorney needs something from you, your case cannot proceed without it. <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/interviewing-a-lawyer.html\">If you&#8217;re not sure what something means, ask<\/a>. Don&#8217;t let questions become unsolvable problems.<\/p>\n<h2>If You Need To File a Formal Complaint<\/h2>\n<p>A formal complaint of attorney misconduct is a serious matter. The <a href=\"https:\/\/www.americanbar.org\/groups\/professional_responsibility\/publications\/model_rules_of_professional_conduct\/\" target=\"_blank\" rel=\"noopener\">ABA&#8217;s Rules of Professional Conduct<\/a> establish ethical guidelines for the legal profession. The disciplinary system is in place to ensure that the public and current and future lawyers are safe from unethical attorneys.<\/p>\n<p>State bar associations take allegations of professional misconduct seriously. Sanctions may range from private reprimands to <a href=\"https:\/\/www.americanbar.org\/groups\/professional_responsibility\/resources\/lawyer_ethics_regulation\/model_rules_for_lawyer_disciplinary_enforcement\/\" target=\"_blank\" rel=\"noopener\">suspensions or\u00a0disbarment<\/a>. Disbarments may be temporary or permanent, but all types of discipline appear on an attorney&#8217;s record.<\/p>\n<p>If you must file a formal complaint, your first step is contacting the\u00a0<a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/researching-attorney-discipline.html\">state disciplinary counsel<\/a> or board. State boards may have an official complaint form or provide other necessary information. You can also read more about the process in FindLaw&#8217;s <a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/where-can-i-file-a-complaint-against-my-lawyer.html\">Where Can I File a Complaint Against My Lawyer?<\/a><\/p>\n<h2>You Can Also Get a Second Legal Opinion<\/h2>\n<p>If you\u2019re still unsure how to move forward, speaking with a <a href=\"https:\/\/lawyers.findlaw.com\/legal-malpractice\/\" target=\"_blank\" rel=\"noopener\">legal malpractice attorney<\/a> can provide some clarity. A different legal professional can hear your concerns, explain your options, and help you determine whether filing a complaint is the right course of action. They can also recommend the next steps to keep your case on track.<\/p>\n\n\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path id=\"Vector\"\n     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was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Solved my problem\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--solved-problem\"\n                        >Solved my problem<\/label>\n                    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class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                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     class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"fl-section-sidebar\"><div class=\"fl-editors-summary\" data-testid=\"fl-editors-summary\">\n    \n    <div class=\"fl-editors-summary-content\" data-testid=\"fl-editors-summary-content\">\n                    <h2>Can I Solve This on My Own or Do I Need an Attorney?<\/h2>\n                <div class=\"fl-editors-summary-content-main\" data-testid=\"fl-editors-summary-content-main\">\n            \n        <\/div>\n        <ul class=\"fl-list-style-none\">\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    High-stakes issues, like a criminal case or <span data-term-id=\"56393277\">personal injury<\/span>\u00a0lawsuit, often require a lawyer\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    An attorney can simplify the process for business contracts, estate planning, and real estate legal issues\n\n                <\/li>\n                            <li data-testid=\"fl-editors-summary-content-item\">\n                    <i class=\"fa fa-check medium fl-editors-summary-content-item-icon\" aria-hidden=\"true\"><\/i>\n                    Minor <span data-term-id=\"56393319\">legal issues<\/span>, like traffic tickets or name changes, can often be handled on your own\n\n                <\/li>\n                    <\/ul>\n                    <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n                <div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n<div class=\"fl-editors-summary-content-description\" data-testid=\"fl-editors-summary-content-description\">\n<p>Most legal situations can benefit from an attorney\u2019s guidance. 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