{"id":368900,"date":"2022-08-08T16:29:10","date_gmt":"2022-08-08T21:29:10","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/litigation\/filing-a-lawsuit\/can-i-sue-an-online-travel-booking-site.html"},"modified":"2026-06-04T16:17:48","modified_gmt":"2026-06-04T21:17:48","slug":"can-i-sue-an-online-travel-booking-site","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/litigation\/filing-a-lawsuit\/can-i-sue-an-online-travel-booking-site.html","title":{"rendered":"Can I Sue an Online Travel Booking Site?"},"content":{"rendered":"\n
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Can I Sue an Online Travel Booking Site?<\/h1>\n\n
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\n By Steven Ellison, Esq.<\/a> | Legally reviewed by Joseph Fawbush, Esq.<\/a>\n | Last updated\n
\n \n <\/i>\n Legally Reviewed\n <\/summary>\n\n
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This article has been written and reviewed for legal accuracy, clarity, and style by FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with our editorial standards<\/a>.<\/em><\/p>\n\n <\/div>\n <\/details>\n\n

\n \n <\/i>\n Fact-Checked\n <\/summary>\n\n
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The last updated date refers to the last time this article was reviewed by FindLaw or one of our contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please contact an attorney in your area<\/a>.<\/em><\/p>\n\n <\/div>\n <\/details>\n<\/section>\n\n\n

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Key Takeaways<\/h2>\n

You can sue, but lawsuits against an online travel booking site are hard to win. Booking hotels, flights, and experiences on a travel website usually involves giving up certain legal rights \u2014 even when you don’t realize you are.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n

When a disaster happens on a trip, you’re left wondering how the company responsible will make it right. You want a refund at least. But what if the travel company doesn’t provide a resolution you believe is fair?<\/p>\n

When you use an online travel agency, you agree to the site’s\u00a0terms and conditions<\/a>. You need to read these carefully. You will see that the terms contain sweeping disclaimers and limitations on liability. They may contain limits on the time in which you can pursue legal relief. If you do pursue legal relief, you’re generally limited to pursuing arbitration or bringing your case to small claims court.<\/p>\n

Learn how to sue Expedia, Booking.com, Tripadvisor, or another travel company. Consider speaking with an experienced\u00a0contracts attorney<\/a>\u00a0if you decide to do this.\u00a0<\/p>\n

Online Travel Booking Companies<\/h2>\n

Online travel booking has changed the way that people travel. There are a lot of online travel agencies<\/a> (OTAs), travel fare aggregators, and travel metasearch engines (we call these collectively \u201conline booking sites” or simply \u201csites”).\u00a0<\/p>\n

There are three big players in the industry that we will focus on here. If you have a dispute with other sites, such as Klook or Airbnb, speak with a lawyer for more information.<\/p>\n

Booking Holdings<\/h3>\n

Booking Holdings Inc. is the world’s leading provider of online travel services. It is an American company based in Norwalk, Connecticut. It has generated billions in annual revenue,\u00a0largely from the following sites:<\/p>\n