{"id":5150,"date":"2016-04-04T11:47:57","date_gmt":"2016-04-04T16:47:57","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-law\/smallbusiness\/starting-a-business\/consumer-guide-to-buying-a-franchise.html"},"modified":"2026-05-26T14:01:00","modified_gmt":"2026-05-26T19:01:00","slug":"consumer-guide-to-buying-a-franchise","status":"publish","type":"page","link":"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/consumer-guide-to-buying-a-franchise.html","title":{"rendered":"Consumer Guide To Buying a Franchise"},"content":{"rendered":"\n<div class=\"fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30  wp-container-core-columns-is-layout-9d6595d7 fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n<div class=\"fl-section-main fl-page-articles fl-section-main fl-section-main-full-width\"><h1 class=\"fl-no-margin-top\">Consumer Guide To Buying a Franchise<\/h1>\n\n<section class=\"fl-gutenberg-byline\">\n    <div class=\"fl-gutenberg-byline-content\">\n                    By <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/amber-sheppard-esq\/\">Amber Sheppard, Esq.<\/a> | Legally reviewed by <a\n                href=\"https:\/\/www.findlaw.com\/company\/our-team\/catherine-hodder-esq\/\">Catherine Hodder, Esq.<\/a>\n                | Last updated\n        <time>\n                            May 26, 2026\n                    <\/time>\n    <\/div>\n\n            <div class=\"fl-gutenberg-byline-editorial-note fl-text-sm\">\n            <p>Editorial Note: We earn a commission from affiliate partner links on FindLaw. Commissions do not affect the editorial integrity of our legal content.<\/p>\n\n        <\/div>\n    \n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-legally-reviewed\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Legally Reviewed\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>This article has been written and reviewed for legal accuracy, clarity, and style by <a href=\"https:\/\/www.findlaw.com\/company\/our-team.html\">FindLaw\u2019s team of legal writers and attorneys<\/a> and in accordance with <a href=\"https:\/\/www.findlaw.com\/company\/company-history\/editorial-policy.html\">our editorial standards<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n\n    <details class=\"fl-gutenberg-byline-toggle fl-gutenberg-byline-fast-checked\">\n        <summary>\n            <i class=\"fl-gutenberg-byline-icon\" aria-hidden=\"true\"><\/i>\n            Fact-Checked\n        <\/summary>\n\n        <div class=\"fl-gutenberg-byline-toggle-content\">\n            <p><em>The last updated date refers to the last time this article was reviewed by FindLaw or one of our <a href=\"https:\/\/www.findlaw.com\/company\/our-team\/contributing-authors.html\">contributing authors<\/a>. We make every effort to keep our articles updated. For information regarding a specific legal issue affecting you, please <a href=\"https:\/\/lawyers.findlaw.com\/?fli=bylinelink\" target=\"_blank\" rel=\"noopener\">contact an attorney in your area<\/a>.<\/em><\/p>\n\n        <\/div>\n    <\/details>\n<\/section>\n\n\n    <div class=\"fl-callout-text article-blockquote\">\n        <p>A franchise is a specific type of business model in which an investor, the franchisee, pays an initial fee and ongoing royalties to an existing company, the franchisor. This model provides a new business owner with brand recognition, proven operations, and ongoing support. However, as part of the franchise relationship, the business owner gives up a degree of control and must adhere to the terms of the franchise contract.<\/p>\n\n    <\/div>\n\n\n\n<div><p>Many people dream of being an <span data-term-id=\"54203779\">entrepreneur<\/span>. Your dreams of owning a <span data-term-id=\"54203773\">small business<\/span> can come true by\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/franchise-and-business-opportunity-faq.html\">purchasing a franchise<\/a>. With a <span data-term-id=\"54203772\">franchise <\/span><span data-term-id=\"54203771\">business<\/span><span data-term-id=\"54203771\"> model<\/span>, you can sell goods and services with instant <span data-term-id=\"54203804\">brand recognition<\/span>. However, simply buying a franchise does not guarantee you will succeed.<\/p>\n<p>This FindLaw article helps you decide if being a <span data-term-id=\"54203772\">franchise <\/span><span data-term-id=\"54203791\">business<\/span><span data-term-id=\"54203791\"> owner<\/span> is worth the initial investment and ongoing royalties.<\/p>\n<p><i><b>Form your LLC with confidence.\u202f<a href=\"https:\/\/legalzoomcominc.pxf.io\/c\/4851649\/2115288\/26746?subId1=consumer-guide-to-buying-a-franchise-in-content\" rel=\"sponsored noopener\" data-cta=\"Biz LZ - LATL Callout\" data-cta-url=\"legalzoom.com\" target=\"_blank\">Our trusted partner LegalZoom has packages starting at $0 + filing fees.<\/a><\/b><\/i><\/p>\n<h2>Benefits and Responsibilities of <span data-term-id=\"54203815\">Franchise Ownership<\/span><\/h2>\n<p>To help you evaluate whether owning a franchise is right for you, know the\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/legal-advantages-and-disadvantages-of-buying-a-franchise.html\">legal advantages and disadvantages of owning a franchise<\/a>. It will help you understand your obligations as a <span data-term-id=\"54203778\">franchise owner<\/span>, how to shop for <span data-term-id=\"54203764\">franchise opportunities<\/span>, and how to ask the right questions before you invest.<\/p>\n<p>An investor in a franchise is the &#8220;franchisee.&#8221; The franchise company is an existing business called the &#8220;<span data-term-id=\"54203763\">franchisor<\/span>.&#8221; Investing in a franchise allows that person to operate a business. Before running a franchise, the investor must pay a franchise fee. Fees start at several thousand dollars. It allows the franchisee to receive:<\/p>\n<ul>\n<li>\n<p><span data-term-id=\"54203763\">Franchisor<\/span> help and assistance<\/p>\n<\/li>\n<li>\n<p>Protocols, systems, and procedures created by the <span data-term-id=\"54203763\">franchisor<\/span><\/p>\n<\/li>\n<li>\n<p>The right to use the <span data-term-id=\"54203763\">franchisor<\/span>\u2019s name for a limited time<\/p>\n<\/li>\n<\/ul>\n<p>Buying a franchise reduces investment risk since you are associated with an established company. However, it is costly. You relinquish significant control over your business. You also take on <span data-term-id=\"54203788\">contractual obligations<\/span> with the <span data-term-id=\"54203763\">franchisor<\/span>.<\/p>\n<h2>Costs of Investing In a Franchise<\/h2>\n<p>A <span data-term-id=\"54203767\">franchise disclosure document<\/span> (<span data-term-id=\"54203769\">FDD<\/span>) will show you your anticipated <span data-term-id=\"54203795\">startup<\/span> costs, franchise fees, and <span data-term-id=\"54203800\">royalty fees<\/span>. A\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/business-plan-overview.html\"><span data-term-id=\"54203775\">business plan<\/span><\/a>\u00a0helps you determine your <span data-term-id=\"54203803\">customer base<\/span> and\u00a0<a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/franchise-development-and-financing.html\">how to get funding<\/a>\u00a0for your business. Buying an existing franchise may have lower <span data-term-id=\"54203795\">start-up<\/span> costs than a <span data-term-id=\"54203790\">new franchise<\/span> that requires build out costs or <span data-term-id=\"54203796\">leasehold improvements<\/span>.<\/p>\n<h3>Guide To Selecting a <span data-term-id=\"54203813\">Franchise System<\/span><\/h3>\n<p>There are more than a few things to consider when you pick your franchise. Follow this checklist to ensure you have answered them all satisfactorily before signing a\u00a0<a href=\"https:\/\/www.findlaw.com\/legalblogs\/small-business\/can-you-get-out-of-a-franchise-agreement\/\"><span data-term-id=\"54203768\">franchise agreement<\/span><\/a>.<\/p>\n<h3>Determine Your Goals<\/h3>\n<p>Before you can find the right franchise for your <span data-term-id=\"54203766\">own business<\/span>, you need to know your reason for wanting a <span data-term-id=\"54203772\">franchise business<\/span>. Here is a list of questions to consider:<\/p>\n<ul>\n<li>\n<p>Do you meet annual income requirements?<\/p>\n<\/li>\n<li>\n<p>What <span data-term-id=\"54203774\">type of business<\/span> do you want to buy?<\/p>\n<\/li>\n<li>\n<p>Are there any industries you like more than others?<\/p>\n<\/li>\n<li>\n<p>Would you rather sell a product or a service?<\/p>\n<\/li>\n<li>\n<p>Are you able to hire a team of employees and managers?<\/p>\n<\/li>\n<li>\n<p>Do you want to manage the <span data-term-id=\"54203790\">new franchise<\/span> yourself?<\/p>\n<\/li>\n<li>\n<p>Is your business meant to supplement your income or be full-time?<\/p>\n<\/li>\n<li>\n<p>Do you want to expand to other locations?<\/p>\n<\/li>\n<\/ul>\n<p>Once you\u2019ve answered these questions, you can begin selecting a franchise.<\/p>\n<h3>Selecting a Franchise<\/h3>\n<p>Like any business, franchising can be risky. When selecting a franchise, carefully consider several factors:<\/p>\n<ul>\n<li>\n<p>Competition<\/p>\n<\/li>\n<li>\n<p><span data-term-id=\"54203817\">Existing franchisee<\/span> complaint history<\/p>\n<\/li>\n<li>\n<p><span data-term-id=\"54203763\">Franchisor<\/span>\u2019s background<\/p>\n<\/li>\n<li>\n<p>Franchisee support<\/p>\n<\/li>\n<\/ul>\n<p>Don\u2019t gloss over the following checklist and questions.<\/p>\n<h3>Demand<\/h3>\n<p>Do market research and see if there is demand for this kind of business where you live.<\/p>\n<ul>\n<li>\n<p>Is there a demand for the franchise in your community?<\/p>\n<\/li>\n<li>\n<p>Will the demand last all year round, or is it seasonal?<\/p>\n<\/li>\n<li>\n<p>Is the franchise\u2019s demand temporary or a fad?<\/p>\n<\/li>\n<li>\n<p>Can the franchise service or product bring customers back?<\/p>\n<\/li>\n<\/ul>\n<p>When there\u2019s no demand, you may want to find another <span data-term-id=\"54203774\">type of business<\/span> or franchise location.<\/p>\n<h3>Competition<\/h3>\n<p>Consider the national, regional, and local competition when picking your franchise <span data-term-id=\"54203795\">startup<\/span>.<\/p>\n<ul>\n<li>\n<p>How many company-owned locations are near you?<\/p>\n<\/li>\n<li>\n<p>How many other franchise locations are in your area?<\/p>\n<\/li>\n<li>\n<p>Are there other stores that sell the same products near you?<\/p>\n<\/li>\n<li>\n<p>How well-established and well-known is the competition in your community?<\/p>\n<\/li>\n<li>\n<p>What is your competitor\u2019s pricing?<\/p>\n<\/li>\n<\/ul>\n<p>If there\u2019s a lot of competition in your industry, pick a franchise that stands out.<\/p>\n<h3>Your Ability To Operate the Business<\/h3>\n<p>Sometimes, <span data-term-id=\"54203813\">franchise systems<\/span> fail.<\/p>\n<ul>\n<li>\n<p>How dependent on the <span data-term-id=\"54203763\">franchisor<\/span> are you? Do you require their systems and procedures to succeed?<\/p>\n<\/li>\n<li>\n<p>Do you have to sign a lease?<\/p>\n<\/li>\n<li>\n<p>Will you have to buy <span data-term-id=\"54203765\">real estate<\/span>?<\/p>\n<\/li>\n<li>\n<p>Have you ever run a business before?<\/p>\n<\/li>\n<li>\n<p>Have you ever managed a business for someone else before?<\/p>\n<\/li>\n<li>\n<p>Is your access to suppliers limited?<\/p>\n<\/li>\n<li>\n<p>If you had to fire employees to reduce costs, could you operate the business without the <span data-term-id=\"54203763\">franchisor<\/span>\u2019s help?<\/p>\n<\/li>\n<li>\n<p>Would you need any special education or training to run the business?<\/p>\n<\/li>\n<li>\n<p>What special skills do you have?<\/p>\n<\/li>\n<li>\n<p>Do you have any professional skills like bookkeeping?<\/p>\n<\/li>\n<\/ul>\n<p>Do not let an exhibitor or salesperson convince you to invest in a franchise or industry that doesn\u2019t appeal to you. Focus your time on what does interest you. Be realistic about how you will spend your time.<\/p>\n<h3><span data-term-id=\"54203809\">Name Recognition<\/span><\/h3>\n<p>The right to associate with the company\u2019s name is a primary reason for purchasing a franchise. A fast-food restaurant like McDonald\u2019s has instant <span data-term-id=\"54203809\">name recognition<\/span>. A new business called Cheeseburger USA would not. So, before purchasing a franchise, consider:<\/p>\n<ul>\n<li>\n<p>What is the <span data-term-id=\"54203804\">brand recognition<\/span> for the company?<\/p>\n<\/li>\n<li>\n<p>Do people know the company\u2019s brand, logo, or name?<\/p>\n<\/li>\n<li>\n<p>Does the franchise have a registered trademark?<\/p>\n<\/li>\n<li>\n<p>How long has the <span data-term-id=\"54203763\">franchisor<\/span> been in operation?<\/p>\n<\/li>\n<li>\n<p>What is the company\u2019s reputation for quality products or services?<\/p>\n<\/li>\n<li>\n<p>Have customers filed complaints with the <span data-term-id=\"54203792\">Better Business Bureau<\/span>?<\/p>\n<\/li>\n<li>\n<p>Have customers filed complaints with local or regional consumer protection agencies?<\/p>\n<\/li>\n<li>\n<p>How are Facebook, Yelp, and other social media reviews?<\/p>\n<\/li>\n<\/ul>\n<p>The more well-recognized the name, the more likely clients will come to your business.<\/p>\n<h3>Training and Support Services<\/h3>\n<p>A large benefit of purchasing a franchise is the support you get from the main company.<\/p>\n<ul>\n<li>\n<p>What background do other <span data-term-id=\"54203778\">franchise owners<\/span> have?<\/p>\n<\/li>\n<li>\n<p>Does the <span data-term-id=\"54203763\">franchisor<\/span> provide <span data-term-id=\"54203802\">initial training<\/span>?<\/p>\n<\/li>\n<li>\n<p>Is there ongoing training?<\/p>\n<\/li>\n<li>\n<p>During your business operations, will the <span data-term-id=\"54203763\">franchisor<\/span> support you if you have questions?<\/p>\n<\/li>\n<li>\n<p>How does their training compare with the training for typical workers in the industry?<\/p>\n<\/li>\n<li>\n<p>Will the company\u2019s training allow you to compete with other owners or managers with formal education or training?<\/p>\n<\/li>\n<\/ul>\n<p>When searching for a franchise to invest in, get the answers to these questions.<\/p>\n<h3><span data-term-id=\"54203763\">Franchisor<\/span>\u2019s Experience<\/h3>\n<p>Some franchises start when a successful <span data-term-id=\"54203779\">entrepreneur<\/span> expands their <span data-term-id=\"54203771\">business model<\/span>. They offer their experience selling goods or services to others in a packaged system. Other franchises start when a well-established company expands into a new venture. Regardless of why the business started, there\u2019s never a guarantee that you will be as successful.<\/p>\n<p>If the head <span data-term-id=\"54203763\">franchisor<\/span> has little experience managing a chain of franchises, then their promises of guidance, training, and other support may be unreliable.<\/p>\n<h3>Growth<\/h3>\n<p>A growing <span data-term-id=\"54203813\">franchise system<\/span> increases the <span data-term-id=\"54203763\">franchisor<\/span>\u2019s <span data-term-id=\"54203809\">name recognition<\/span>. Growth alone does not mean your business will succeed. Sometimes, a <span data-term-id=\"54203763\">franchisor<\/span> can grow too fast. Their attention and procedures could be spread too thin. They may be unable to support its franchisees with all the promised support services. Ensure the <span data-term-id=\"54203763\">franchisor<\/span> has sufficient financial assets and staff to support the franchisees.<\/p>\n<h2>Shopping at a Franchise Exposition<\/h2>\n<p>Attending a franchise exposition (franchise expo) allows you to shop franchises in one spot. You can research and compare multiple franchises at once, sometimes even talking to the owners. Be aware that most franchises at these expos are trying to make sales. The salespeople want you to buy into their <span data-term-id=\"54203813\">franchise systems<\/span>.<\/p>\n<h3>Comparison Shop<\/h3>\n<p>Research several franchise exhibitors. Pay attention to franchises in the type of industry that interests you.<\/p>\n<p>Get answers to the following questions:<\/p>\n<ul>\n<li>\n<p>How many franchise outlets exist nationally and locally?<\/p>\n<\/li>\n<li>\n<p>How long has the <span data-term-id=\"54203813\">franchise system<\/span> been in place?<\/p>\n<\/li>\n<li>\n<p>What are the <span data-term-id=\"54203777\">initial franchise fees<\/span>?<\/p>\n<\/li>\n<li>\n<p>Is there an estimate for average <span data-term-id=\"54203795\">start-up<\/span> costs and ongoing <span data-term-id=\"54203789\">operating expenses<\/span>?<\/p>\n<\/li>\n<li>\n<p>What are the <span data-term-id=\"54203807\">royalty payments<\/span>?<\/p>\n<\/li>\n<li>\n<p>What controls does the <span data-term-id=\"54203763\">franchisor<\/span> impose?<\/p>\n<\/li>\n<\/ul>\n<p>Exhibitors or salespeople will try to get you to sign up with their system at an expo. If you attend a meeting, there could be samples, gifts, prizes, or dinners. Don\u2019t feel like you need to accept. These meetings are one way to gather information and ask more questions. Be prepared to reject any promotion if the franchise does not suit your needs.<\/p>\n<h3>Get Proof for Any Earnings Representations<\/h3>\n<p>The\u00a0<a href=\"https:\/\/www.ftc.gov\/\" target=\"_blank\" rel=\"noopener\"><span data-term-id=\"54203783\">Federal Trade Commission<\/span> (<span data-term-id=\"54203812\">FTC<\/span>)<\/a>\u00a0requires <span data-term-id=\"54203763\">franchisors<\/span> who tell you what you can make with their system to follow certain rules. If a salesperson tells you this, they must provide written substantiation (proof). Ask for proof of written substantiation for any income projections, including any income or profit claims and <span data-term-id=\"54203782\">financial statements<\/span>.<\/p>\n<p>If the <span data-term-id=\"54203763\">franchisor<\/span> does not have the proof or refuses to provide it, consider this a red flag not to invest.<\/p>\n<h3>Avoid High-Pressure Sales Tactics<\/h3>\n<p>Don\u2019t feel pressured to commit when picking a <span data-term-id=\"54203772\">franchise <\/span><span data-term-id=\"54203771\">business<\/span><span data-term-id=\"54203771\"> model<\/span>. Legitimate <span data-term-id=\"54203763\">franchisors<\/span> expect you to comparison shop and investigate their offering. A good deal today should be available tomorrow.<\/p>\n<h2>Talk With a Franchise Lawyer<\/h2>\n<p>Before investing in a <span data-term-id=\"54203786\">particular <\/span><span data-term-id=\"54203813\">franchise<\/span><span data-term-id=\"54203813\"> system<\/span> or signing a\u00a0<a href=\"https:\/\/www.findlaw.com\/legalblogs\/small-business\/how-to-draft-a-business-franchise-agreement\/\"><span data-term-id=\"54203768\">franchise agreement<\/span><\/a>, carefully consider <span data-term-id=\"54203787\">how much money<\/span> you have to invest, your abilities, and your goals. Then, talk to a\u00a0<a href=\"https:\/\/lawyers.findlaw.com\/franchising\/?fli=dcta\" target=\"_blank\" rel=\"noopener\">franchise lawyer<\/a>\u00a0to review any of the <span data-term-id=\"54203813\">franchise system<\/span> options you\u2019ve chosen to begin your <span data-term-id=\"54203773\">small business<\/span> journey.<\/p>\n<h2>Helpful Franchise Business Links<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/types-of-franchise-businesses.html\">Types of Business Franchises<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/state-guide-franchise-disclosure-laws.html\">State Franchise Disclosure Laws<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/examples-of-franchise-businesses.html\">Examples of Business Franchise Models<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/smallbusiness\/starting-a-business\/franchise-agreement-questionnaire.html\">Franchise Agreement Questionnaire<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/hirealawyer\/choosing-the-right-lawyer\/franchising.html\">Franchising Law<\/a><\/li>\n<li><a href=\"https:\/\/www.findlaw.com\/legalblogs\/small-business\/can-you-get-out-of-a-franchise-agreement\/\">Can You Get Out of a Franchise Agreement?<\/a><\/li>\n<\/ul><\/div>\n\n\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g id=\"thumbs-up\" clip-path=\"url(#clip0_604_3418)\">\n                        <path id=\"Vector\"\n                              d=\"M6 21H3C2.46957 21 1.96086 20.7893 1.58579 20.4142C1.21071 20.0391 1 19.5304 1 19V12C1 11.4696 1.21071 10.9609 1.58579 10.5858C1.96086 10.2107 2.46957 10 3 10H6M13 8V4C13 3.20435 12.6839 2.44129 12.1213 1.87868C11.5587 1.31607 10.7956 1 10 1L6 10V21H17.28C17.7623 21.0055 18.2304 20.8364 18.5979 20.524C18.9654 20.2116 19.2077 19.7769 19.28 19.3L20.66 10.3C20.7035 10.0134 20.6842 9.72068 20.6033 9.44225C20.5225 9.16382 20.3821 8.90629 20.1919 8.68751C20.0016 8.46873 19.7661 8.29393 19.5016 8.17522C19.2371 8.0565 18.9499 7.99672 18.66 8H13Z\"\n                           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id=\"Vector\"\n                              d=\"M16 0.999995H18.67C19.236 0.989986 19.7859 1.18813 20.2154 1.55681C20.645 1.9255 20.9242 2.43905 21 3V10C20.9242 10.5609 20.645 11.0745 20.2154 11.4432C19.7859 11.8119 19.236 12.01 18.67 12H16M9.00003 14V18C9.00003 18.7956 9.3161 19.5587 9.87871 20.1213C10.4413 20.6839 11.2044 21 12 21L16 12V0.999995H4.72003C4.2377 0.994543 3.76965 1.16359 3.40212 1.47599C3.0346 1.78839 2.79235 2.22309 2.72003 2.7L1.34003 11.7C1.29652 11.9866 1.31586 12.2793 1.39669 12.5577C1.47753 12.8362 1.61793 13.0937 1.80817 13.3125C1.99842 13.5313 2.23395 13.7061 2.49846 13.8248C2.76297 13.9435 3.05012 14.0033 3.34003 14H9.00003Z\"\n                              stroke=\"#666666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                        <clipPath id=\"clip0_604_3423\">\n                            <rect width=\"22\" height=\"22\" fill=\"white\"\/>\n                       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class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Easy to understand\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--understandable\"\n                        >Easy to understand<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--solved-problem\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Solved my problem\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--solved-problem\"\n                        >Solved my problem<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"positive-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__feedback was-this-helpful__feedback--negative\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--missing-info\"\n                        >Missing the information I need<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--complicated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Too complicated\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--complicated\"\n                        >Too complicated \/ too many steps<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--dated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Out of date\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--dated\"\n                        >Out of date<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--negative-other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    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checklists.<\/p>\n","protected":false},"author":41135,"featured_media":0,"parent":5123,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"app\/Http\/Controllers\/Templates\/ArticleWithBreadcrumbsController.php","meta":{"_acf_changed":false,"_stopmodifiedupdate":true,"_modified_date":"","_autodraft_ids":[],"_cloudinary_featured_overwrite":false,"_sb_is_suggestion_mode":false,"_sb_show_suggestion_boards":false,"_sb_show_comment_boards":false,"_sb_suggestion_history":"","_sb_update_block_changes":"","_is_real_time_mode":false,"_realtime_collaborators":"","footnotes":"","cf_checklist_status":["SEO Title Length","External Links","Alt Text for All Images","Tags Assigned","Category 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