This is FindLaw's Law Firm Management Center's collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
Client Relations
Practice Guide
Client Relations Articles
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What You Can Learn From Client Service Surveys
Law firms learn what their clients expect and how they perceive the quality of service by asking them. With this knowledge, firms can build or maintain a reputation for excellence and keep a competitive advantage.
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Create Your Own Executive Summary of the Activities of Your New Clients
As you go through your client's documents, you should develop your own "executive summary" that includes the information that will be most essential to your activities and which you will need to know as you communicate with executives, managers and outside business partners.
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Client Retention Tips for Small Law Firms
Here are ten suggestions for ways lawyers can build relationships with their clients.
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Ten Things to Consider About Potential Clients
A potential client walks in your front door, or sends you an email from your Web site. How did that client find you? How did that client choose your firm from dozens of other competitors that could offer him similar services?
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Look at Yourself Through Your Law Firm Client's Eyes
How many law firm websites have you seen which are little more than a quasi vanity site, which really serves no purpose in addressing the clients' matters?
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Hit the Ground Running in Counseling New Clients
When counseling the "new client" you will need to obtain as much information as possible about the business and operations of the client so that you will be able to start making a contribution as quickly as possible.
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5 Tips for Small Law Firms to Deal with Negative Online Reviews
Expert tips on how to navigate the new, increasingly convoluted world of online reputation management.
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Creating a Client-Driven Law Firm
Despite improved marketing and planning strategies, many law firms fail against the competition because they lack the infrastructure to sustain their efforts and achieve results. The push for increased volume and leverage and the lack of client-service and project-management skills have driven clients to look elsewhere for legal services. This article describes the need for change in law practices and offers a change process that will allow firms to stay in the race.
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Don't Leave Your Client Relationship on the Sidelines
Many lawyers leave their clients on the sidelines, on the outside looking in. It may be time for attorneys to replace this strategy with one that educates their clients and encourages them to join the legal problem-solving team.
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Customer Service Best Practices
Like any business, law firms recognize that how they treat their clients is an integral factor to their success. In an industry where clients often return for repeat business, and where referrals often come from previous clients, it's no surprise that law firms must be thoughtful and strategic about how their clients are treated.