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Your dishwasher is overflowing; your clothes dryer is on the fritz; your refrigerator isn't running. A malfunctioning appliance can turn your home upside down, and worse, cause more damage than some dirty dishes. So, we trust that when we call a business calling itself "A Plus Appliance Repair" or "Rescue Appliance," that we'll get a competent repair person who can fix what's wrong.
But that's not what was happening in Cincinnati, according to a lawsuit filed by the Ohio Attorney General. The suit claims Terry Haynes was taking payment from prospective customers, then never delivering on the repairs.
"After accepting money from consumers," Ohio AG Mike DeWine claims, "Haynes allegedly failed to deliver the promised services or did repair work that was shoddy or incomplete." The lawsuit is seeking reimbursement for those customers as well as a permanent injunction to stop any future violations of consumer protection laws.
"Most contractors are reputable and do a great job, but there are some people who just don't finish the work they were paid to do," Attorney General DeWine said. "In these cases, our goal is to protect consumers. We take action to try to get people their money back and prevent this from happening to other people."
The Ohio AG's office also had some words of wisdom for those needing household appliance repair in the future:
And if you think you've been scammed, contact your state consumer protection office, or a local attorney for help.
Meeting with a lawyer can help you understand your options and how to best protect your rights. Visit our attorney directory to find a lawyer near you who can help.