Client Relations
This is FindLaw’s Law Firm Management Center’s collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
Practice Guide
Client Relations Articles
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Attorney Malpractice and the Unintended Client Relationship
You've been there a thousand times. Someone finds out your a lawyer and has a "quick legal question" for you. While you want to be helpful, you also don't want to expose yourself to malpractice or create an unintended client relationship. This article focuses on how unintended client relationships can be formed and the best way to navigate through those murky waters.
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Best Practices: Solicit and Respond to Client Feedback
What is the single most effective marketing strategy a law firm can implement? Without exception, the answer is, "Ask your clients for feedback and respond to what they say." It's just that simple.
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Thirteen Tips for Improving Client Relationships
The most neglected person in any civil or criminal litigation is often the client. We spend so much time preparing for the case and dealing with the other lawyers and the court that we often forget about building a relationship with our own client.
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Client Retention Tips for Small Law Firms
Here are ten suggestions for ways lawyers can build relationships with their clients.
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Look at Yourself Through Your Law Firm Client’s Eyes
How many law firm websites have you seen which are little more than a quasi vanity site, which really serves no purpose in addressing the clients' matters?
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Treat Your Existing Law Firm Clients Like Gold
Most lawyers get the vast majority of their new business from existing and past clients. These clients can be a source of new business both by sending new matters and by sending referrals.
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Making the Most of Law Firm Client Surveys
Client surveys have become increasingly popular among law firms. And with good reason. Properly designed, client surveys can help the firm in a variety of ways.
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What You Can Learn From Client Service Surveys
Law firms learn what their clients expect and how they perceive the quality of service by asking them. With this knowledge, firms can build or maintain a reputation for excellence and keep a competitive advantage.
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Tips on Conducting Law Firm Client Surveys
When surveying clients, a law firm should ask questions about the quality of service being provided; determine what other business opportunities might be available to the firm and seek suggestions on how the law firm can improve, said Tom Clay, a consultant with Altman, Weil Pensa, in Newtown Square, Pa.
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Planning Your Law Firm Holiday Client Gifts
It's amazing how little time many law firms and businesses spend thinking about their holiday cards and gifts. And it's amazing how such a little thing can work so strongly for or against a law firm when a client must decide whether to renew its retainer.
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