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The family of a Deanna Cook has brought a lawsuit against the City of Dallas and its police department for the alleged mishandling of a 911 call and the ultimate death of the woman.
Cook called 911 screaming for help. Instead of immediate assistance, it's claimed that Cook's call went to a holding queue, and that once it was answered, a 911 operator took 10 minutes to file a dispatch request, reports CBS.
To make matters worse, 11 minutes into the call, the operator disconnected the call and tried to call back only to receive Ms. Cook's voicemail. The 911 dispatcher allegedly never tried to follow up on the call to ensure police responded.
This was only the start of the alleged bungled 911 response.
After the police got the call and order to check up on Deanna Cook, it's alleged that the cops made a couple stops on the way to Cook's house, reports CBS. First, they allegedly went to check on a burglar alarm. Second, they then reportedly stopped and made a purchase at 7-Eleven.
In total, it's claimed that it took the police officers almost 50 minutes after the initial 911 call to reach Cook's house. And after arriving at the home, the lawsuit charges the police officers with knocking on the door and making a cursory inspection, before leaving when no one answered the door.
Cook's family only discovered Cook's body two days later when they grew concerned when she did not show up at church. They believe she was murdered by her husband.
In their lawsuit, the family charges the city with understaffing its 911 staff. They also accuse the police of race discrimination, claiming the racial makeup on the neighborhood came into play.
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