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Phoenix Suns Guarantee Fun or Your Money Back

By Andrew Lu on November 30, 2012 | Last updated on March 21, 2019

There are no guarantees in life. That is, unless you're a Phoenix Suns basketball fan.

Next Thursday, the Phoenix Suns will become the first team in NBA history to guarantee that its fans have fun, or they'll get their money back, reports ESPN.

The timing of the Suns' promotion is interesting, as it comes on the heels of the San Antonio Spurs benching all of their best players so that they could get some rest in the highly anticipated (and sold out) game against the Miami Heat.

Typically, when you purchase a ticket to a sporting event, you're paying for the price of admission only. In fact, if you take a look at back of the ticket, you're typically assigning away a lot of your rights too, like the right to sue the team for any injuries you sustain while watching the game.

So it's refreshing that the Suns have stepped up in guaranteeing that Thursday's game against the Dallas Mavericks will be fun. But how do they plan on enforcing this policy? Will the team deny a smiling kid a refund if the kid claims to have had a bad time?

The team says that fans can get their money back following the game simply by filling out an online form and sending it back in along with the ticket, writes ESPN.

The Phoenix Suns' guarantee may be novel in the sporting world, but it is really no different from a warranty or return policy for most other consumer products. For example, if you buy a mattress and you're unhappy with it, you may be able to return it to the store pursuant to the store's "satisfaction guaranteed" return policy and get your money back.

For the Phoenix Suns' fun guarantee, the team isn't planning to offer any special prices, concessions, or other promotions, ESPN reports. "We know there's a risk to this, but all we're doing is standing behind my product," Suns President Jason Rowley said.

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