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Apple Facing Class Action Over Butterfly Keyboard

By George Khoury, Esq. on May 17, 2018 | Last updated on March 21, 2019

A recently filed case against Apple claims that the computer maker has been ignoring a known defect in the Macbook and Macbook Pro's keyboard. That alleged defect renders keys on the "butterfly" style keyboards inoperable. And while the company hasn't officially acknowledged the problem as a defect, it has certainly fixed a significant number of computers for the exact same problem, and put up a support page.

The lawsuit may only have two plaintiffs at the moment, but there is an ever-growing number of individuals who may want to get in on the case. A petition was created three weeks ago and has already received over 25,000 signatures. That petition pleads with the computer maker to issue a recall and replace the affected keyboards with something different that won't break.

Compressed Air to the Rescue

Though you wouldn't expect Apple to provide a solution to a problem they don't seem to want to fix, they have. There's a support page that suggests using a can of compressed air while holding up your laptop at a 75 degree angle in order to clean the bottom side of the keyboard.

Think this lawsuit is petty? Consider this: If your Macbook keys are stuck and the nearly vertical compressed air cleaning doesn't work, and if the geniuses over at the Genius Bar don't take pity on you and fix your keyboard for free, you could be on the hook for a $700 repair bill.

Keyboards That Don't Key

If you want to join the lawsuit, you can get the scoop on lifehacker, and find the link to the law firm's online form.

The lawsuit seeks to represent all Macbook owners who purchased the 2015 model or later, and all Macbook Pro owners who purchased the 2016 model or later, that have the affected butterfly keyboards. As noted by Fortune, when announced, it was supposed to be one of Apple's game changing design features that would set it apart from the competition. Now, it seems to be a literal sticking point.

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