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The topic of AT&T's pitiful cell phone network coverage never seems to die.
Those that have gone through the trouble of contacting AT&T to complain or ask for a refund, have encountered a further slap in the face: an offer from AT&T to purchase a signal booster for a couple more Benjamin's. That's right, pony up another $200 so that your $200 phone can work reliably while you're at home.
At last, it seems that AT&T has come to its senses on this issue. According to an internal document obtained by Engadget, AT&T will start offering those with poor home reception an AT&T MicroCell device. Through the use of the device, subscribers will be able to boost their home network service.
However, according to the document, the MicroCell offer is only going to be made to 7.5% of their 3G wireless customers that are identified as likely to have poor network coverage in their home or office.
If you use AT&T for business, this is something that you should keep an eye on. While dropped calls have become so normal in many cities that a client isn't likely to judge you based upon your network, it certainly is a nuisance and time waster, at the very least.
If you get poor reception and AT&T does not contact you in the coming weeks, you would be wise to contact customer service and request that they send you the device.
Of course, it appears that there is yet another catch: AT&T will require you to sign on with their network for another year if you want the device. If you were considering switching to Verizon anyway, it's rather absurd to stay with AT&T just to get the signal booster. Your reputation, time and sanity are far more important.
Meeting with a lawyer can help you understand your options and how to best protect your rights. Visit our attorney directory to find a lawyer near you who can help.