Skip to main content
Find a Lawyer
Please enter a legal issue and/or a location
Begin typing to search, use arrow keys to navigate, use enter to select

Find a Lawyer

More Options

5 Top Tips for Keeping Clients Happy

By Casey C. Sullivan, Esq. | Last updated on

When it comes to building your practice, client satisfaction is key. Happy clients mean more clients, either through repeat business or future referrals.

And while winning, however you define it, is the key to client glee, there are a few other practices attorneys can employ to help make sure their clients are satisfied. Here are some of our top tips, taken from the FindLaw archives.

1. Do You Have a Client-Centered Law Practice?

Almost all lawyers rightly focus on the quality of their legal services. But success requires more than just brilliant lawyering -- it requires keeping the client at the center of the lawyering. Here's some advice on how to do it.

2. Increase Client Satisfaction, Retention With Off the Clock Contact

Being a proactive communicator may be the key to keeping clients happy. And that means more than just responding to client calls as quickly as you can. Giving clients extra attention can help make them feel appreciated and satisfied, and keep them coming back for more.

3. Want to Keep a Client Happy? Set Clear Expectations Early On

Most clients won't walk in the door with unbelievably good cases. Little of your business will be a "sure thing." So how do you keep clients from feeling disgruntled when things do go entirely as they'd want them? By making sure that expectations are clear from the beginning.

4. 4 Factors Lawyers Should Look for When Choosing a Client

Part of having happy clients is making sure you pick the right ones. After all, you don't have to represent every person who walks through the door -- particularly if they're bound to bring you grief. Here are four things to look for when evaluating prospective clients.

5. Client Surveys: A Good Idea for Your Firm?

Your clients seem generally satisfied. You've got a good book of business and no major complaints. But where might you be lacking and what areas could you improve upon? You can't know unless you ask. A client survey is a good way to get an understanding of your customers and identify potential areas for growth and improvement.

Have an open position at your law firm? Post the job for free on Indeed, or search local candidate resumes.

Related Resources:

FindLaw has an affiliate relationship with Indeed, earning a small amount of money each time someone uses Indeed's services via FindLaw. FindLaw receives no compensation in exchange for editorial coverage.

Was this helpful?

You Don’t Have To Solve This on Your Own – Get a Lawyer’s Help

Meeting with a lawyer can help you understand your options and how to best protect your rights. Visit our attorney directory to find a lawyer near you who can help.

Or contact an attorney near you:
Copied to clipboard