5 Top Tips for Keeping Clients Happy
When it comes to building your practice, client satisfaction is key. Happy clients mean more clients, either through repeat business or future referrals.
And while winning, however you define it, is the key to client glee, there are a few other practices attorneys can employ to help make sure their clients are satisfied. Here are some of our top tips, taken from the FindLaw archives.
1. Do You Have a Client-Centered Law Practice?
Almost all lawyers rightly focus on the quality of their legal services. But success requires more than just brilliant lawyering -- it requires keeping the client at the center of the lawyering. Here's some advice on how to do it.
2. Increase Client Satisfaction, Retention With Off the Clock Contact
Being a proactive communicator may be the key to keeping clients happy. And that means more than just responding to client calls as quickly as you can. Giving clients extra attention can help make them feel appreciated and satisfied, and keep them coming back for more.
3. Want to Keep a Client Happy? Set Clear Expectations Early On
Most clients won't walk in the door with unbelievably good cases. Little of your business will be a "sure thing." So how do you keep clients from feeling disgruntled when things do go entirely as they'd want them? By making sure that expectations are clear from the beginning.
4. 4 Factors Lawyers Should Look for When Choosing a Client
Part of having happy clients is making sure you pick the right ones. After all, you don't have to represent every person who walks through the door -- particularly if they're bound to bring you grief. Here are four things to look for when evaluating prospective clients.
5. Client Surveys: A Good Idea for Your Firm?
Your clients seem generally satisfied. You've got a good book of business and no major complaints. But where might you be lacking and what areas could you improve upon? You can't know unless you ask. A client survey is a good way to get an understanding of your customers and identify potential areas for growth and improvement.
Have an open position at your law firm? Post the job for free on Indeed, or search local candidate resumes.
Related Resources:
- How to Tell a Client You Made a Mistake (FindLaw's Strategist)
- What Lawyers Can Learn From the Swatch (FindLaw's Strategist)
- Does Your 3-Way With a Client Count as Sex? It Depends. (FindLaw's Strategist)
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