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Privacy Protection Is Smart Business

By Laura Strachan, Esq. on February 08, 2011 | Last updated on March 21, 2019

FindLaw columnist Eric Sinrod writes regularly in this section on legal developments surrounding technology and the internet.

Protecting customer private data is not necessarily easy for companies. And with increasing government regulation and customer expectations, the associated burden and cost may seem heavy. However, companies are starting to "get" that privacy protection translates into good business.

Happy customers tend to be repeat customers. Unhappy customers whose private data has been compromised might go elsewhere with their future purchases and transactions.

A recent report by Ernst & Young titled "Privacy Trends 2011: Challenges to Privacy Programs In A Borderless World" supports the notion that companies are coming to grips with the new realities of privacy protection. Indeed, this report finds that many companies intend to hire certified privacy professionals and to deploy technology designed to combat external information attacks and to grapple with potential internal data leaks.

The report also highlights other corporate trends that are intended to facilitate data privacy protection. These trends include developing safeguards in the social networking arena, vendor risk management and reporting with respect to cloud computing, management of mobile devices, and independent privacy and security assessments.

Privacy is not an ivory tower academic issue. The consequences and fallout from privacy compromises can be enormous, while the benefits of actual and perceived protection enhance corporate loyalty among customers and can even be part of effective marketing and branding.

Eric Sinrod is a partner in the San Francisco office of Duane Morris LLP where he focuses on litigation matters of various types, including information technology and intellectual property disputes. His Web site is and he can be reached at To receive a weekly email link to Mr. Sinrod's columns, please send an email to him with Subscribe in the Subject line. This column is prepared and published for informational purposes only and should not be construed as legal advice. The views expressed in this column are those of the author and do not necessarily reflect the views of the author's law firm or its individual partners.

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