Welcome to FindLaw

As our valued customer, you can rest easy knowing the top legal marketing solutions provider is on your side, backed by a team of digital experts. Let’s start by getting you up to speed on the latest and greatest in legal marketing.

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White Papers

Research focused solely around the big ideas lawyers face today. Take a high-level look at what you’re in for.


A tangible approach to getting your marketing up and running, from 101 basics to broader strategies.


Monthly discussions on hot legal industry topics. Search our library for past recordings and sign up for the next session.

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Thomson Reuters Legal Community

The secure, online network available only to small law firm customers.


Highlight work you’ve done, expand your reputation as a subject matter expert and participate in discussions spanning the legal industry.


Strengthen and expand your network with paralegals, solo attorneys, managing partners and more. Members represent many jurisdictions and practice areas.


Stumped? Ask Community. Seek advice from others who use the same products as you to practice, manage and grow their firm.

Frequently Asked Questions


How do I contact my FindLaw representative?

To contact your account manager, call 800.455.4565 x46510.

To contact your local consultant, please complete this form.

How do I request technical support?

Pleaseemail us or call 855-281-8859 x45434.

I have been working with my FindLaw Local Consultant and now I have an Account Manager. What is the difference?

Your FindLaw Local Consultant helps you assess your marketing goals and create a client-development program suited to your firm.

Your FindLaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with day-to-day updates and questions about your FirmSite and other FindLaw solutions.

Contact your Account Manager by calling 1-855-281-8859, ext. 46510.

What products and subscriptions does my firm currently have with FindLaw?

For specific details of your own account, please contact your FindLaw Account Manager at 1-855-281-8859, ext. 46510.

What are the terms of my current contract with FindLaw and how can I get a copy of my contract?

For specific details of your own account, contact your FindLaw Account Manager at 1-855-281-8859, ext. 46510.

How do I check the performance of my marketing?

Visit our INSIGHT performance analytics dashboard by visiting insight.findlaw.com.

How do I cancel my contract?

Please review the terms of our Master Services Agreement for information on cancellations/refunds.

For specific details of your own account, contact your FindLaw Account Manager at 1-800-455-4565 ext. 46510.

Where can I learn about marketing trends?

One benefit of working with FindLaw is our deep knowledge of legal consumers and online marketing. Visit our Marketing Resources section to access our blog or to view the full collection of white papers, playbooks, webcasts and articles.


How do I pay my bill?

Access My Account (Registration is required the first time you log in. For assistance with registration, please call 1-800-328-4880, ext. 77420). Payments can be made online through My Account or can be mailed to:

West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292

For questions about your bill, call us at 855-281-8859 x69424.

Whom should I call with questions about my FindLaw bill?

For questions about your bill, call West Customer Service at 1-855-281-8859, ext. 69424 or contact them via email at west.customer.service@thomson.com.

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